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Great Neighbour / Super Voisin

Totally frustrated with setup process

Step 2 asked me to either select a new number or port an existing number. Based on the advice from community/help articles, I first selected the 'select a new number' option, with the plan that I would change my number and port my number from Bell, HOWEVER, I see a warning message that the 'change my number' service is not currently available on the self-serve web site.

Then, I tried selecting the option to port my number from my current provider during activation, which was NOT recommended in the support articles. The form asked me for an alternate phone number in case there were any problems porting the number. I DON'T HAVE AN ALTERNATE NUMBER. How many people have two mobile phone numbers? At that point I gave up. I tried to submit a ticket, but I have to have an account to do that, but my account signup process failed, so I couldn't do that. 

I am so disappointed right now.

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Mayor / Maire

Re: Totally frustrated with setup process

@Pam2071 wait 50 minutes from last attempt, clear your browser history,  go to private/ incognito mode and try again to activate your SIM card. When you come to the section about porting leave the alternate number blank and give them the name on the account,  number to port and the Bell account number. Please note the Bell account must be active to port your number.  The port will close it once its completed.  

 

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

 

Welcome to PM.  Stay safe. 

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Mayor / Maire

Re: Totally frustrated with setup process


@Pam2071 wrote:

Step 2 asked me to either select a new number or port an existing number. Based on the advice from community/help articles, I first selected the 'select a new number' option, with the plan that I would change my number and port my number from Bell, HOWEVER, I see a warning message that the 'change my number' service is not currently available on the self-serve web site.

Then, I tried selecting the option to port my number from my current provider during activation, which was NOT recommended in the support articles. The form asked me for an alternate phone number in case there were any problems porting the number. I DON'T HAVE AN ALTERNATE NUMBER. How many people have two mobile phone numbers? At that point I gave up. I tried to submit a ticket, but I have to have an account to do that, but my account signup process failed, so I couldn't do that. 

I am so disappointed right now.


@Pam2071 hi try the live chat for activations  on this page  https://www.publicmobile.ca/en/bc/plans

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Oracle

Re: Totally frustrated with setup process

@Pam2071 Enter any number as Alternate number; mother, friend, enemy, ....


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Great Neighbour / Super Voisin

Re: Totally frustrated with setup process

I don't think leaving the Alternate number field blank is an option; it's marked as a required field.

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Town Hero / Héro de la Ville

Re: Totally frustrated with setup process

@Pam2071 You could use a friends number. The community is not saying that you have to port your number after activation, Their just suggesting to just in case. I wouldn't take that suggestion anymore as Public Mobile has enhanced the porting during activation experience. Almost everyone ports at activation.

 

You also dont need to have an account to contact Moderators. You just need a community account. Moderators aren't needed here. 

 

Just wait untill you can re enter the setup process with that SIM and port your number at activation. Use a relatives or friends number as an alternative number. Alternate numbers are just to contact you just in case porting goes wrong.

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Model Citizen / Citoyen Modèle

Re: Totally frustrated with setup process

@Pam2071 ...Wecome to PM. First, take a deep breath, everything will be alright.

Now to answer your question. You have the option to select a new number or port. Porting involves communicating with a PM worker. You used to be able port from your selfseve acct. I would prefer to port later, the choice is yours. I believe you can not leave the secondary number blank. If you dont have another number, you can use any number, but I would pick a relative or a close friend's number

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Great Neighbour / Super Voisin

Re: Totally frustrated with setup process

Thanks everyone for the replies, but I'm giving up. I don't need the hassle. I just need my cell service to work without any issues; it's my primary means of communication and quite a lot is connected to my phone number. I'd love to save the money, but this is just too stressful and it's been a huge waste of my time. This business about supplying an alternate phone number is silly. It would make more sense to communicate via email or chat if there are any problems. I don't want to bother my friends and relatives by using their phone if things go wrong. I won't be recommending Public Mobile to anyone at this time who wants to keep their current number as long as the setup process remains as it is. 

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Retired Oracle / Oracle Retraité

Re: Totally frustrated with setup process


@Pam2071 wrote:

 I'd love to save the money, but this is just too stressful and it's been a huge waste of my time. This business about supplying an alternate phone number is silly.\


Them asking for an alternate number is a good thing. This provides the carriier a way to contact you. You can simply type in a bunch of nonsense numbers such as 0000000000. They won't try calling a clearly fake number.

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Great Neighbour / Super Voisin

Re: Totally frustrated with setup process

if you want to port your number from other provider, best way is choose a new number first, then sent message to moderator, give them your name, your number, your account number, they reply quick. i just port my number today, it took less one hour.