Ticket Sent

[Lamchute]

How long does it normally take after a ticket is sent for a moderator to respond? 

[popping]

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@Lamchute wrote:

How long does it normally take after a ticket is sent for a moderator to respond? 

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Always check your private message SENT box to determine whether you had created a ticket.  If not, create another ticket right away.  Otherwise, you will be waiting forever without reaching a moderator.

[Korth]

https://www.youtube.com/watch?v=Fj_inlzsDhQ

[HALIMACS]

Being the week-end, I think it takes a bit longer for Moderators.

Here's the process, which you may already be aware, re the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

[JK8 · Accepted solution]

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@Lamchute wrote:

It’s been 48 hours, I’d like my number switched from Telus to Public.. 

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All you can do is be patient. You can always submit another ticket just in case. Make sure to put port request in the subject.

[Lamchute]

It’s been 48 hours, I’d like my number switched from Telus to Public.. 

[hTideGnow]

usually an hour or two. keep checking your inbox

(their official word is within 48 hours,  but most time it is quick)