This money could be back in a few days or I lost this money forever? Thanks

[Neo2019]

Last night, I help my friend activate a sim card, when I do the last step (manage autopay), the website said that unavailable for maintenance. Today I try to sign in with last night I used ID but it could not log in, so I think the account does not work. But my friends' bank has a $27.75 transaction. Who can tell me this money could be back in a few days or I lost this money forever? Thanks

[GinYVR]

@Neo2019You need that returned SIM card in order to prove to Public Mobile you are the owner of that account, so that they can refund the money to you.

[Neo2019]

The self serve account is not work. SIM card I am already cash back to Walmart (terrible service). And afternoon I buy another one use same account ID finished the registration. So I don’t think last account could used because Public Mobile could not open more than one account use same ID(e-mail)

[totalUser]

Can you ask your friend to find a phone that works with public and test sim in it

He could go into Koodo or Telus store for it to borrow a loaner

[popping]

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@Neo2019 wrote:

Last night, I help my friend activate a sim card, when I do the last step (manage autopay), the website said that unavailable for maintenance. Today I try to sign in with last night I used ID but it could not log in, so I think the account does not work. But my friends' bank has a $27.75 transaction. Who can tell me this money could be back in a few days or I lost this money forever? Thanks

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Was your friend received a welcome email from PM?

If yes, your friend's SIM card may already activated. 

Check the SIM card with a phone.

[DanielleMarie]

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@Neo2019 wrote:

Last night, I help my friend activate a sim card, when I do the last step (manage autopay), the website said that unavailable for maintenance. Today I try to sign in with last night I used ID but it could not log in, so I think the account does not work. But my friends' bank has a $27.75 transaction. Who can tell me this money could be back in a few days or I lost this money forever? Thanks

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It sounds like the SIM was activated but the self serve account wasn't made? You can try to remake it here: https://selfserve.publicmobile.ca/self-registration/

Does the SIM card work?