There must be a better way

[Liamnoone]

Listen I'm a semi-sentient being here, am I missing the joke. I've tried four seperate times to build an account and port a number....this should be plenty EASY.

The first few attempts I received a error message regarding contact phone number...then had to wait at least an hour to try again as the SIM # was in use. Attempt 3, using IE instead of Edge, for luck I guess, I'm told my current carrier rejected the port. attempt 4, I'm told the SIM is invalid. 

Two questions: One; what's the secret to actually create an account here at Public Mobile, and 2; if I cannot jump through the requisite hoops, could someone at Public Mobile please take the $10 bill that I gave in exchange for the SIM and light it on fire?

I don't need the ten-spot. But I don't want you to have it either.

[geopublic]

@Liamnoone  If you have the Chrome browser installed then maybe worth given it a try. Make sure javascript and cookies are enabled and also use incongnito mode.

[Anonymous]

 @Liamnoone 

Yeah. As mentioned earlier in the thread...the system is having some troubles at the moment.

What with gifts to customers and all the promos...things are a little squirrelly right now. Have been for a few days now.

[Liamnoone]

Well I tried again, got to stage 3 this time, selected a plan and add-ons, clicked continue and.......

Server Error

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

[ShawnC13]

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@Anonymous wrote:

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@Liamnoone wrote:

You're probably right but it just seems like kicking the can down the road, should i not be able to port the number after Ive created an account the the whole exercise is in vain. Thanks for the advice.

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Many people port just fine during activation. Some have troubles. The source needs to be active of course. Then just making sure the info you provide is proper and valid.

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@Anonymous wrote:

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@Liamnoone wrote:

You're probably right but it just seems like kicking the can down the road, should i not be able to port the number after Ive created an account the the whole exercise is in vain. Thanks for the advice.

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Many people port just fine during activation. Some have troubles. The source needs to be active of course. Then just making sure the info you provide is proper and valid.

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I have never had any issues with any of the accounts I have ported in on activation and I am close to 20.  I will still do port ins at activation but PM suggests taking a temporary number.  

[AE_Collector]

Using a new number cuts the process into two seperate pieces. Once the new account, SIM and phone are working then it's time to deal up porting your number in. 

AE_Collector

[Anonymous]

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@Liamnoone wrote:

You're probably right but it just seems like kicking the can down the road, should i not be able to port the number after Ive created an account the the whole exercise is in vain. Thanks for the advice.

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Many people port just fine during activation. Some have troubles. The source needs to be active of course. Then just making sure the info you provide is proper and valid.

[Liamnoone]

You're probably right but it just seems like kicking the can down the road, should i not be able to port the number after Ive created an account the the whole exercise is in vain. Thanks for the advice.

[ShawnC13]

@Liamnoone , I can totally understand your frustration.  The system is in a bit of a spiral right now.  PM recommends that during any activation to take a new number, even if you will be porting in a number at a later date.  Ensure the service is up and running smoothly then you can port over if you need to.  Hopefully, the system will get back to normal soon.

[GinYVR]

@LiamnooneI would suggest go to a store eg Wow! or PC Mobile or one of the Public Mobile Booths linke here https://productioncommunity.publicmobile.ca/t5/Announcements/More-kiosks-are-opening-near-you-Check-... to get your SIM card activated

Public Mobile is barebones when it comes to customer service, if you need a bit of hand holding just walk into a store.

[Anonymous]

And just your luck that you happen to decide to sign up during some troublesome server times.

It gets better.

[computergeek541]

@Liamnoone 

Usually, activation occurs without problems. I highly suggest not trying to port your number now, especially since that appears to be causing an issue. You can set up a new phone number now and port in any time later after your account has been set up.