Texting not working in USA but phone is

[Redfisher]

Spoiler

SMS is on.  

[Anonymous]

@Redfisher 

So since you're up...and it's 12:40am ET...would you be willing to have a look and see if that same add-on that expired  is available now.

[Redfisher]

Have wifi so here’s my report.   My addon appears to have expired at approximately 10 days after purchase and I assume right at the actual time I made my initial purchase which was around 9:00am PST.

The option to repurchase the same talk and text addon was not available so I went with just a 10 day talk addon.  It was working by approximately noon PST which was about an hour after I bought it.  

[Jb456]

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@srlawren wrote:

@Anonymous I've skimmed the four pages in the expiry bug announcement posting as well as another thread that @Jb456 linked from the top of page 3 of that thread, and all I see is anecdotal posts from yourself and other people stating that it works in 24 hour chunks without (as far as I can see) first-hand experience.  I've still yet to see the confirmation from Tiana_V you mentioned.  Can you please find it and link it for me?

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@srlawren 

It's on this link.

                    Click here 

[Anonymous]

 @srlawren 

Sorry...it was Alan_K

[srlawren]

@Anonymous I've skimmed the four pages in the expiry bug announcement posting as well as another thread that @Jb456 linked from the top of page 3 of that thread, and all I see is anecdotal posts from yourself and other people stating that it works in 24 hour chunks without (as far as I can see) first-hand experience.  I've still yet to see the confirmation from Tiana_V you mentioned.  Can you please find it and link it for me?

[srlawren]

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@Anonymous wrote:

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@srlawren wrote:

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@gblackma wrote:

No they don't @Redfisher it's been established that it's on a 24 hour clock from time of purchase.  Ie if you buy it at 22.10 est on the 19th of February it will expire 22.10 est on the 29th.

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@gblackma are you 100% sure about this?  I remember seeing someone theorizie it may have changed to work that way when Public Mobile fixed the US Roaming Texting add-on expiry bug a few weeks back, but I do not recall anyone confirming that the theory is correct.  In the abensence of that confirmation, I would continue to assume that the add-on expires at midnight eastern time on day 10 (technically day 9.x).  Please cite your reference where you have established and confirmed that this is not the case.

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It's been confirmed. Maybe Tiana_V in a thread when tagged. Several folks (myself included) are observing this behaviour.

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Thanks @Anonymous, interesting.  @gblackma my apologies then.

[Anonymous]

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@srlawren wrote:

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@gblackma wrote:

No they don't @Redfisher it's been established that it's on a 24 hour clock from time of purchase.  Ie if you buy it at 22.10 est on the 19th of February it will expire 22.10 est on the 29th.

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@gblackma are you 100% sure about this?  I remember seeing someone theorizie it may have changed to work that way when Public Mobile fixed the US Roaming Texting add-on expiry bug a few weeks back, but I do not recall anyone confirming that the theory is correct.  In the abensence of that confirmation, I would continue to assume that the add-on expires at midnight eastern time on day 10 (technically day 9.x).  Please cite your reference where you have established and confirmed that this is not the case.

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It's been confirmed. Maybe Tiana_V in a thread when tagged. Several folks (myself included) are observing this behaviour.

Edit: corrected below. It was  Alan_K

[srlawren]

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@gblackma wrote:

No they don't @Redfisher it's been established that it's on a 24 hour clock from time of purchase.  Ie if you buy it at 22.10 est on the 19th of February it will expire 22.10 est on the 29th.

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@gblackma are you 100% sure about this?  I remember seeing someone theorizie it may have changed to work that way when Public Mobile fixed the US Roaming Texting add-on expiry bug a few weeks back, but I do not recall anyone confirming that the theory is correct.  In the abensence of that confirmation, I would continue to assume that the add-on expires at midnight eastern time on day 10 (technically day 9.x).  Please cite your reference where you have established and confirmed that this is not the case.

[Anonymous]

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@gblackma wrote:

No they don't @Redfisher it's been established that it's on a 24 hour clock from time of purchase.  Ie if you buy it at 22.10 est on the 19th of February it will expire 22.10 est on the 29th.

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@Redfisher wrote:

Thanks.  

Question....So do addons expire at midnight 10 days after sign up and in the time zone I have my account in?  New process for me that has been an adventure with my texting.   Talk works great. 

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Just to add...just about everything runs on ET around here. I was asking for your interest in observing to nail down when the add-on is re-purchasable. Currently we know it's sometime between an hour and the next morning. My theory is that it's midnight ET.

[gblackma]

No they don't @Redfisher it's been established that it's on a 24 hour clock from time of purchase.  Ie if you buy it at 22.10 est on the 19th of February it will expire 22.10 est on the 29th.

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@Redfisher wrote:

Thanks.  

Question....So do addons expire at midnight 10 days after sign up and in the time zone I have my account in?  New process for me that has been an adventure with my texting.   Talk works great. 

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[Redfisher]

Thanks.  

Question....So do addons expire at midnight 10 days after sign up and in the time zone I have my account in?  New process for me that has been an adventure with my texting.   Talk works great. 

[Anonymous]

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@Redfisher wrote:

Sorry for delay in responding but haven't had access to wifi.  I think I will just renew a $8 talk add on as interesting enough I don't even see the $15 talk and text add on listed as an option.  I will randomly have access to wifi so will text then.

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That should be because that's a currently active add-on. When it expires and some time after that then you'll see it again. If you're interested, when it expires, have a look just after midnight ET of that day to see if it re-appears. And report back. If you're interested 🙂

Edit: Sometimes also you might need to switch networks manually as maybe one or the other is weaker exactly where you are.

[Redfisher]

Sorry for delay in responding but haven't had access to wifi.  I think I will just renew a $8 talk add on as interesting enough I don't even see the $15 talk and text add on listed as an option.  I will randomly have access to wifi so will text then.

This is one of the shortcomings of PM as my friend with Koodo just buys a monthly plan for $45  when he is down south that includes unlimited talk and text.  His works great on same phone.

[geopublic]

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@Redfisher wrote:

Spoiler

SMS is on.  

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@Redfisher  If you don't mind purchasing a US Roaming data add-on it should resolve all your texting issues.