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Good Citizen / Bon Citoyen

Re: Telephone repeatly call number 9025804001 by itself

I turned off my cell phone for all of today so it will not be my phone dialing, however, I just checked and the Public Mobile billing system still has calls going to voice mail that will be charged to my minutes. Since I just signed up a few days ago, at this rate, all of my 50 minutes will be used up without placing any actual outgoing calls. This would mean forwarding to a voice mail number would count against your minutes. This is disappointing. Is there a way to just let the phone rings without ever going to voice mail?

Deputy Mayor / Adjoint au Maire

Re: Telephone repeatly call number 9025804001 by itself


@SonPham wrote:

 Is there a way to just let the phone rings without ever going to voice mail?


@srlawren made a post on disabling voicemail:

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Re-Disable-Voicemail/m-p/213805/highl...

Good Citizen / Bon Citoyen

Re: Telephone repeatly call number 9025804001 by itself

Unfortunately, the technique of recording an extended absence greeting, turn on extended absence greeting, and then disallow anyone to leave a message still cost your minutes whenever someone calls your number even the telemarketing/spammers.

Good Citizen / Bon Citoyen

Re: Telephone repeatly call number 9025804001 by itself

@computergeek541 You are absolutely right. Any calls that are forwarded to voicemail, even when voicemail is set up not to allow a caller to leave a message, will count toward your minutes. I removed voicemail box phone number from my Android Samsung phone (J3) but it did not work. The unanswered call still gets forwarded to my voicemail in Nova Scotia (even though I am in Ottawa) therefore this must be a Public Mobile voice mail system function. I have sent a message to a Community Moderator (aka Public Mobile's customer support team) and asked if Public Mobile can disable the voice mail completely. This is extremely necessary since we receive tons of unwanted telemarketers and scammer robocalls these days.

 


@srlawren wrote:

@computergeek541 wrote:

A call going to voicemail using minutes is troubling.  I can't say with certainty, but I would not be surprised if a minute would be allocated even if the caller hung up before leaving a message.  If that is the case, I would argue that this plan could be next to useless for many people.  Hopefully, customers are only charge a minute when an actual message is left. The 50 minute plan is the very type of light usage plan in which users need to be on close control of usage amounts, yet users have no control over airtime used when a call gets directed to voicemail.

 


@computergeek541 I totally agree that this is not good.  I can't confirm either way about your question of whether the caller needs to actually leave you a voicemail message but my belief is that you will be chared as soon as the call hits your outgoing voicemail.  The reason I say this is because using call forwarding minutes is now (as of the revised plan) in the column of things that use minutes for this plan, and the call going to your voicemail is really just call forwarding when unavailable.  Unfortunately the workaround of recording an extended absence greeting would not help in this case, but the workaround of removing the voicemail box number likely would.


 

Mayor / Maire

Re: Telephone repeatly call number 9025804001 by itself


@MacMe wrote:

@SonPham wrote:

 Is there a way to just let the phone rings without ever going to voice mail?


@srlawren made a post on disabling voicemail:

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Re-Disable-Voicemail/m-p/213805/highl...


@MacMe as @SonPham pointed out (as did I myself in a reply on the previous page of this thread), the workaround of extended absence greeting doesn't help at all in this situation since the caller still has to be forwarded to your voicemail box to hear it, hence minute(s) used up in the process.

 

@SonPham you said removing the voicemail number didn't prevent the forward, I'm actually fairly surprised.  

 

I know my phone has multiple forwarding settings.  It would seem that "when busy", "when unanswered", and "when unreachable" [ < this was the case when your phone was powered off for testing] all redirect to the greater-Vancovuer area voicemail number:

 

Screenshot_20180627-084137.jpg

 

Did you remove the number in all places withing the forwarding settings?


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Good Citizen / Bon Citoyen

Re: Telephone repeatly call number 9025804001 by itself

  I see this has been marked as "Solved". There have been lots of replies clarifying the Plan but nobody has actually solved the problem. This is a major concern to all of us on the 50 minute plan whereby everybody calling us uses up our minutes if they let it ring 5 times and it goes to voicemail. Even if you've lost your phone, pulled the battery, or dropped it in the toilet every call uses up minutes. One of your not so nice friends could call you 50 times and deplete your plan in a few minutes. Oops, did I just say that? Anyhow I tested this extensively and it was discussed  here . It seems that most of the voicemail numbers end in 1 or 2 so changing the last number to a 9 seems to work for me. Problem solved.

Tags (1)
Great Neighbour / Super Voisin

Re: Telephone repeatly call number 9025804001 by itself


@Geezer wrote:

  I see this has been marked as "Solved". There have been lots of replies clarifying the Plan but nobody has actually solved the problem. This is a major concern to all of us on the 50 minute plan whereby everybody calling us uses up our minutes if they let it ring 5 times and it goes to voicemail. Even if you've lost your phone, pulled the battery, or dropped it in the toilet every call uses up minutes. One of your not so nice friends could call you 50 times and deplete your plan in a few minutes. Oops, did I just say that? Anyhow I tested this extensively and it was discussed  here . It seems that most of the voicemail numbers end in 1 or 2 so changing the last number to a 9 seems to work for me. Problem solved.


I just signed up for the $10 plan and someone called me and left a 57 second voicemail.  I did not listen to it.  I don't think I was charged for it.

 

Outgoing Call * * All * 0:00:57 Minutes $0.00

Limited Canada-Wide Talk
0 / 50 MIN

Good Citizen / Bon Citoyen

Re: Telephone repeatly call number 9025804001 by itself

It's guaranteed that you were charged. You're just looking in the wrong spot. Just follow my directions in the post below and all will be good. No more Nigerian princes using up your minutes.

 

    

  • My Data & Add-Ons
  • Data & Add-OnsAmount Used
    50 International Outgoing Texts and Unlimited Incoming Texts
    0  /  50 Unit
    Limited Canada-Wide Talk
    0  /  50 MIN
  •  

 This is where you look. Try it by calling from another phone and you will see it change here.

Good Citizen / Bon Citoyen

Re: Telephone repeatly call number 9025804001 by itself


@srlawren wrote:

@MacMe wrote:

@SonPham wrote:

 Is there a way to just let the phone rings without ever going to voice mail?


@srlawren made a post on disabling voicemail:

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Re-Disable-Voicemail/m-p/213805/highl...


@MacMe as @SonPham pointed out (as did I myself in a reply on the previous page of this thread), the workaround of extended absence greeting doesn't help at all in this situation since the caller still has to be forwarded to your voicemail box to hear it, hence minute(s) used up in the process.

 

@SonPham you said removing the voicemail number didn't prevent the forward, I'm actually fairly surprised.  

 

I know my phone has multiple forwarding settings.  It would seem that "when busy", "when unanswered", and "when unreachable" [ < this was the case when your phone was powered off for testing] all redirect to the greater-Vancovuer area voicemail number:

 

Screenshot_20180627-084137.jpg

 

Did you remove the number in all places withing the forwarding settings?


Yes, I removed the voicemail forwarding phone number from my Samsung J3 phone. I also turned off the phone. Then I called the phone using another phone, the J3 phone never rings because it is turned off, and it goes straight to voicemail. I checked Public Mobile website and saw the forwarding call just created by me. I emailed the PM support coordinator and asked that my voicemail be disabled forever because it is using my minutes by scammer robocalls. The PM support coordinator said that this is a known issue and escalated the matter to technical support to do something about it. The last few days, my voice minutes remaining has not decreased. Currently, when I call my J3 phone, it still goes straight to the extended absence voicemail response message and then hung up. So it seems the PM support coordinator can do something about disabling the minute charges when forwarding to voicemail. I will see if this situation keeps up. I am satisfied with the current situation.

Tags (1)
Good Citizen / Bon Citoyen

Re: Telephone repeatly call number 9025804001 by itself

Those numbers can't be deleted. The network just fills them back in. You have to change the last number, a 1, to a nine.I have the same phone number as you and it works. The Mod is not going to do anything, other than a one time thing. Did you check your PM's. I left you one.