I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed that I have used 5 minutes of my 50 monthly minutes (10%). I have captured a sample below from "my usage". I checked in my phone history and there are no outgoing calls to 9025804001. Therefore this is reported on Public Mobile web site only.
25/06/2018 5:34 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 3:49 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 2:48 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 11:51 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 7:36 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:14 Minutes $0.00
I reversed loop up and found the number to belong to Telus in the Halifax area.
(902) 580-4001
Telus Communications Inc. Mobile
Halifax NS
I know that Telus is the parent of Public Mobile. Could someone tell me what is going on? This must be a screw up in the billing software. I also want those call charges to my minutes to be reversed.
Thanks.
Solved! Go to Solution.
It seems there is still confusion out there about this plan and voicemail.
YES, you would EXPECT that someone calling you and the call ending up in your voicemail woudl not uese up your minutes. And this is what PM intended for this plan. However, they ran into technical issues and back-peddled on that. The announcment post has been updated to reflect it. In particular:
What does and does not use my minutes? |
|
So YES, you are 100% being charged airtime from your 50 mins whenever a call goes to voicemail, unfortunately.
Also for anyone curious about the various regional voicemail numbers, you can find the list here.
I'd suggest private messaging the Moderator Team to look into it. They might be able to undo the minute charges aswell. Here's how to contact them.
Need assistance with your account, activation, or service?
In your private message please include the following:
Don't know your PIN? Provide any three of the following:
When will they get back to you?:
I believe that's the voicemail number.
@SonPham wrote:I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed that I have used 5 minutes of my 50 monthly minutes (10%). I have captured a sample below from "my usage". I checked in my phone history and there are no outgoing calls to 9025804001. Therefore this is reported on Public Mobile web site only.
25/06/2018 5:34 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 3:49 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 2:48 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 11:51 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 7:36 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:14 Minutes $0.00
I reversed loop up and found the number to belong to Telus in the Halifax area.
(902) 580-4001
Telus Communications Inc. Mobile
Halifax NSI know that Telus is the parent of Public Mobile. Could someone tell me what is going on? This must be a screw up in the billing software. I also want those call charges to my minutes to be reversed.
Thanks.
That's your voice mail box. So the phone is not "calling by itself", these are calls that don't get through on your phone for whatever reason and are rerouted to voice mail.
Is it? I didn't recognise it since it's 1-778-580-4001 in BC.
@SIM-phony wrote:Is it? I didn't recognise it since it's 1-778-580-4001 in BC.
Probably different in each province.
@SIM-phony wrote:Is it? I didn't recognise it since it's 1-778-580-4001 in BC.
My understanding is that the OP is not in BC so it would be their regional voice mail center. Most Public Mobile Voice Mail numbers are xxx-580-4001 or xxx-580-4002, with the xxx being an area code in your region/province.
Probably that is the time spent on setting up your voicemail. I lost just about the same amount (5 minutes) when I set up my voicemail after activating a new account.
@Ba wrote:Probably that is the time spent on setting up your voicemail. I lost just about the same amount (5 minutes) when I set up my voicemail after activating a new account.
No, it's probably when someone called but the phone wasn't answered so it went to voicemail.