Telephone repeatly call number 9025804001 by itself

[SonPham]

I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed that I have used 5 minutes of my 50 monthly minutes (10%). I have captured a sample below from "my usage". I checked in my phone history and there are no outgoing calls to 9025804001. Therefore this is reported on Public Mobile web site only.

25/06/2018 5:34 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 3:49 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 2:48 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 11:51 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 7:36 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:14 Minutes $0.00

I reversed loop up and found the number to belong to Telus in the Halifax area.

(902) 580-4001
Telus Communications Inc. Mobile
Halifax NS  

I know that Telus is the parent of Public Mobile. Could someone tell me what is going on? This must be a screw up in the billing software. I also want those call charges to my minutes to be reversed.

Thanks.

[srlawren · Accepted solution]

It seems there is still confusion out there about this plan and voicemail.

YES, you would EXPECT that someone calling you and the call ending up in your voicemail woudl not uese up your minutes.  And this is what PM intended for this plan.  However, they ran into technical issues and back-peddled on that.  The announcment post has been updated to reflect it.  In particular:

What does and does not use my minutes?

Uses Minutes Doesn’t Use Minutes Making a call Answering a call Retrieving or leaving voicemail messages Using call forwarding Calling *611 (the IVR) Making or receiving calls from 911 Using calling apps when connected to Wifi

So YES, you are 100% being charged airtime from your 50 mins whenever a call goes to voicemail, unfortunately.

Also for anyone curious about the various regional voicemail numbers, you can find the list here.

[SIM-phony]

I'd suggest private messaging the Moderator Team to look into it. They might be able to undo the minute charges aswell. Here's how to contact them.

Need assistance with your account, activation, or service?

• You'll need to contact the Community Moderator Team to get assistance with your account. Oracles and Users cannot access account information; do not send them any private information on yourself or your account/s.
• The Community Moderator Team are Public Mobile support employees who can assist with your issue/s. Only they can access account information.
• For more detailed information, read the knowledge article.
• For your convenience, here's a link to send them a private message.
• Here's how to read and reply to private messages.

In your private message please include the following:

• Your Public Mobile phone number.
• Your 4 digit PIN; if you don't know yours look below.
• Your account’s e-mail address.
• A detailed explanation of your issue/s.

Don't know your PIN? Provide any three of the following:

• Your complete mailing address.
• Your e-mail address.
• An alternate phone number associated with your account.
• Your date of birth.
• The last top up date & amount.

When will they get back to you?:

• Support hours are in EDT and run Mon-Fri 9AM to 9PM, and Sat-Sun from 9AM to 7:30PM. Outside of these hours they will not be responding to private messages, and will be queued for the next day. So don't worry, they will get to you.
• Messages are responded to in the order in which they are received, which can affect response time depending on queue length.
• Usual response time varies between 1-3 hours, but can take up to 48 hours.
• Please do not send multiple separate private messages, as it slows down support.

[MacMe]

I believe that's the voicemail number.

[wetcoaster]

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@SonPham wrote:

I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed that I have used 5 minutes of my 50 monthly minutes (10%). I have captured a sample below from "my usage". I checked in my phone history and there are no outgoing calls to 9025804001. Therefore this is reported on Public Mobile web site only.

25/06/2018 5:34 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 3:49 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 2:48 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 11:51 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 7:36 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:14 Minutes $0.00

I reversed loop up and found the number to belong to Telus in the Halifax area.

(902) 580-4001
Telus Communications Inc. Mobile
Halifax NS  

I know that Telus is the parent of Public Mobile. Could someone tell me what is going on? This must be a screw up in the billing software. I also want those call charges to my minutes to be reversed.

Thanks.

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That's your voice mail box. So the phone is not "calling by itself", these are calls that don't get through on your phone for whatever reason and are rerouted to voice mail.

[SIM-phony]

Is it? I didn't recognise it since it's 1-778-580-4001 in BC.

[MacMe]

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@SIM-phony wrote:

Is it? I didn't recognise it since it's 1-778-580-4001 in BC.

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Probably different in each province.

[wetcoaster]

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@SIM-phony wrote:

Is it? I didn't recognise it since it's 1-778-580-4001 in BC.

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My understanding is that the OP is not in BC so it would be their regional voice mail center. Most Public Mobile Voice Mail numbers are xxx-580-4001 or xxx-580-4002, with the xxx being an area code in your region/province.

[SIM-phony]

Thanks, anyway I'm going to link a guide to disable voicemail if @SonPham wants to do so. Link here: Link

[Ba]

Probably that is the time spent on setting up your voicemail. I lost just about the same amount (5 minutes) when I set up my voicemail after activating a new account.

[MacMe]

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@Ba wrote:

Probably that is the time spent on setting up your voicemail. I lost just about the same amount (5 minutes) when I set up my voicemail after activating a new account.

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No, it's probably when someone called but the phone wasn't answered so it went to voicemail.