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akwhole
Great Neighbour / Super Voisin

Telephone bill invoice

It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.


Accepted Solutions
hTideGnow
Town Hero / Héro de la Ville

Re: Telephone bill invoice

I doubt this will happen.  They try to cut cost on anything  😞

 

Not sure if you need the invoice monthly, since it takes time for them to prepare , it's better to request quarterly or semi-annually.

 

View solution in original post


All Replies
RossN
Mayor / Maire

Re: Telephone bill invoice


@akwhole wrote:

It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.


@akwhole hi that would be great but this being a third tier service I can't see that happening 

JK8
Mayor / Maire

Re: Telephone bill invoice


@akwhole wrote:

It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.


That is wishful thinking. I doubt this will happen. There are so many other bugs they need to fix.

akwhole
Great Neighbour / Super Voisin

Re: Telephone bill invoice

That makes sense, but I was told to wait for 30 days to get the invoice. Could you please at least short the waiting time? Most of us are asking for the invoice for emergency situation.

hTideGnow
Town Hero / Héro de la Ville

Re: Telephone bill invoice

I doubt this will happen.  They try to cut cost on anything  😞

 

Not sure if you need the invoice monthly, since it takes time for them to prepare , it's better to request quarterly or semi-annually.

 

View solution in original post

Gunner123
Town Hero / Héro de la Ville

Re: Telephone bill invoice


@akwhole wrote:

That makes sense, but I was told to wait for 30 days to get the invoice. Could you please at least short the waiting time? Most of us are asking for the invoice for emergency situation.


@akwhole most folks want it for tax purposes hardly an emergency

HALIMACS
Mayor / Maire

Re: Telephone bill invoice


@akwhole wrote:

That makes sense, but I was told to wait for 30 days to get the invoice. Could you please at least short the waiting time? Most of us are asking for the invoice for emergency situation.


@akwhole 

 

We're all customers just like you.  We can't affect anything with Public Mobile unless we 'mobilize' and make known our displeasure... mostly even that doesn't work.   

 

If you're looking for an ETA, you'll have to ask the moderators:

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Staliger
Mayor / Maire

Re: Telephone bill invoice

@akwhole nothing we can do to speed up the receiving invoice. Just wait patiently. If it is for tax purposes, there is still plenty of time.

 

Luddite
Oracle

Re: Telephone bill invoice

@akwhole  Just a small FYI: PM does not send invoices but will send "proof of payment". As such, they are lovely for your records but may not meet CRA's requirements if you are audited.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Tags (1)
AE_Collector
Mayor / Maire

Re: Telephone bill invoice

I just request a “receipt” to cover January 1 through December 31. I don't believe it took that long t receive it, they just advise that you allow that much time.

 

AE_Collector

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

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