cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

TO many attempts on my new SIM card.

TO many attempts on my new SIM card.and now I cannot register the new unused SIM card. My payment method would not go through 7 times and then it just said the SIM card # is invalid.

 

Highlighted
Mayor / Maire

Re: TO many attempts on my new SIM card.

@LouisMTL hi you may have to wait an hour for the system to reset you can get assistance to sign up on the live chat here https://www.publicmobile.ca/en/ab/plans

Highlighted
Model Citizen / Citoyen Modèle

Re: TO many attempts on my new SIM card.

@LouisMTL try using your browser in incognito/private mode, restart your computer and try again in an hour

Highlighted
Mayor / Maire

Re: TO many attempts on my new SIM card.

Try using a different browser.  Also clear your cache and cookies then reboot and try waiting an hour the try again.  Check your credit to make sure that you were not charged.

Highlighted
Mayor / Maire

Re: TO many attempts on my new SIM card.


@LouisMTL wrote:

TO many attempts on my new SIM card.and now I cannot register the new unused SIM card. My payment method would not go through 7 times and then it just said the SIM card # is invalid.

 


@LouisMTL  Try the sim card in your phone. If it connects to the Public Mobile network then you card was activated. Dial 611 from your phone to see if you get a response. If not, then wait for an hour for the current session lock to clear and try the activation again.

 

If you're having trouble registering your credit card, here are a few tips you can try: 

 

    1. Make sure the billing information you entered is exactly as shown on your credit card statement.
    2. Do not include any apartment/condo/suite numbers, and do not enter any special characters or abbreviations in the address line.

 

Hope this helps!

 

 

Highlighted
Mayor / Maire

Re: TO many attempts on my new SIM card.

@LouisMTL Wait for 1 or 2 hours, clear cache and cookies of the browser, and try again using incognito mode. It should help.

Highlighted
Great Citizen / Super Citoyen

Re: TO many attempts on my new SIM card.

As @gpixel4 said wait an hour and retry in incognito mode. This worked for me. For any further sim’s you’re activating always do it in incognito. For some reason it works much better.

Highlighted
Mayor / Maire

Re: TO many attempts on my new SIM card.

If after an hour wait you still have issues here is the support chat for activation

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en