06-04-2020 01:07 PM - edited 01-05-2022 11:01 AM
TO many attempts on my new SIM card.and now I cannot register the new unused SIM card. My payment method would not go through 7 times and then it just said the SIM card # is invalid.
06-04-2020 02:29 PM
If after an hour wait you still have issues here is the support chat for activation
https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en
06-04-2020 01:34 PM
As @gpixel said wait an hour and retry in incognito mode. This worked for me. For any further sim’s you’re activating always do it in incognito. For some reason it works much better.
06-04-2020 01:33 PM
@LouisMTL Wait for 1 or 2 hours, clear cache and cookies of the browser, and try again using incognito mode. It should help.
06-04-2020 01:30 PM
@LouisMTL wrote:TO many attempts on my new SIM card.and now I cannot register the new unused SIM card. My payment method would not go through 7 times and then it just said the SIM card # is invalid.
@LouisMTL Try the sim card in your phone. If it connects to the Public Mobile network then you card was activated. Dial 611 from your phone to see if you get a response. If not, then wait for an hour for the current session lock to clear and try the activation again.
If you're having trouble registering your credit card, here are a few tips you can try:
Hope this helps!
06-04-2020 01:19 PM
Try using a different browser. Also clear your cache and cookies then reboot and try waiting an hour the try again. Check your credit to make sure that you were not charged.
06-04-2020 01:16 PM - edited 06-04-2020 01:17 PM
@LouisMTL try using your browser in incognito/private mode, restart your computer and try again in an hour
06-04-2020 01:14 PM - edited 06-04-2020 01:16 PM
@LouisMTL hi you may have to wait an hour for the system to reset you can get assistance to sign up on the live chat here https://www.publicmobile.ca/en/ab/plans