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Good Citizen / Bon Citoyen

THIS SERVICE IS *****

i been giving you guys benefit of the doubt. how are you running a business with no human interactions. you guys are absolute *****. nobody helps. my phone has been in service ACTIVE for the last 2 months 25$ a month and still no service? can't change the phone number? you guys are something else. so many moderators tryed helping i understand you guys are doing your job to the best of your ability but how do you expect to help people when you have no stores no phone centres no nothing. MY MOBILE NETWORK STATE says disconnected. but service state is in service HOW does that make any sense im paying for a phone that i can't use

Good Citizen / Bon Citoyen

Re: THIS SERVICE IS TRASH

 
Mayor / Maire

Re: THIS SERVICE IS TRASH

@SikhvatoYou really don't want to put your SIM # and phone number on the public sphere like this, you are just asking your phone number to be SIM swapped!

 

You can only change your phone number once every 30 days.

 

You can access everything you need to do via the selfserve

Good Citizen / Bon Citoyen

Re: THIS SERVICE IS TRASH

how can it be sim swapped if i cant even access my own phone bro like

Mayor / Maire

Re: THIS SERVICE IS TRASH

 @Sikhvato 

If you can still access your self-serve account then go into Change SIM and compare the last 4 digits recorded there to the last 4 digits on your actual SIM card. Don't actually change anything there. Just look at it. They should be the same obviously. If the SIM numbers match then maybe try the SIM in another compatible unlocked phone to see if the service works there.

While there, maybe take a screen snip of your overview page so we can see what you have. Blank out personal info of course.

You can only change the phone number once every 30 days like your term.

Mayor / Maire

Re: THIS SERVICE IS TRASH

@Sikhvato alright let's start with some basics:  has your phone ever worked since activating with Public Mobile?  If not, what brand and model is your phone?  Was it purchased in Canada or overseas/imported?  If it was purchaed in Canada, did you originally purchase it, and if so, from which carrier (if you bought from a carrier)?  Or, did you buy it second hand?

 

The answers to these questions will help tell us if you are maybe having compatibility issues, or perhaps your phone might be locked to a previous provider.

 

It may be neither of these, but since your service shows as active but nothing is flowing, these seem like good things to rule out.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Great Neighbour / Super Voisin

Re: THIS SERVICE IS TRASH

Yup! That's about it. Great price point and good value if the sign up goes smoothly. If not, you're banging your head against a very thick pane of glass. You won't get any real help so my advice is start over with a new SIM and a new phone number if you want the savings. Just forget about whatever you've already spent. Or port elsewhere

Signed: Been there, Done that

Mayor / Maire

Re: THIS SERVICE IS TRASH


@Sparkydog wrote:

You won't get any real help so my advice is start over with a new SIM and a new phone number if you want the savings. Just forget about whatever you've already spent. Or port elsewhere


@Sikhvato let's try my questions first and see if it leads us anywhere.  If your phone is incompatible, spending more money on another SIM and plan won't help.  If your phone is locked to another provider, the only resolution is to contact them and get it unlocked, so buying another SIM and plan would be a waste of money.  Your phone could also have been blacklisted by the seller if you bought it second hand, in which case all the SIM cards and new plans in the world wouldnt' help you use it.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Great Citizen / Super Citoyen

Re: THIS SERVICE IS TRASH


@Sikhvato wrote:

i been giving you guys benefit of the doubt. how are you running a business with no human interactions. you guys are absolute trash. nobody helps. my phone has been in service ACTIVE for the last 2 months 25$ a month and still no service? can't change the phone number? you guys are something else. so many moderators tryed helping i understand you guys are doing your job to the best of your ability but how do you expect to help people when you have no stores no phone centres no nothing. MY MOBILE NETWORK STATE says disconnected. but service state is in service HOW does that make any sense im paying for a phone that i can't use


As a new PM customer, I fully understand your feeling of spending money but can't use your service and there is no one to speak with from a "call center". Anyone experienced that might feel panic and upset; however, I don't understand why you have to use those language in such a forum to make everyone feel uncomfortable. You should know before you switch to PM that it has no customer representative so solving any problem takes time in the community.  I sincerely hope that the replys above could help you get your problem solved ASAP.

Deputy Mayor / Adjoint au Maire

Re: THIS SERVICE IS TRASH

The way PM does its support isn't a mystery before one signs up. Doing your homework first is always recommended. If you knew that not having a call centre wouldn't work for you, why are you here? You can't possibly have been waiting for your phone to start working for sonewhere between 30 and 60 days since activating? Is this your first post in the community after talking with moderators about the problem? Do keep in mind that we in the community are customers volunteering to help out so consider that in how you post here.

 

AE_Collector