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thslaa
Great Neighbour / Super Voisin

Switching from koodo, and keeping your old phone number.

How do I keep my old phone number from my old koodo account now that I've switched?


Accepted Solutions
Triguy
Mayor / Maire

Re: Switching from koodo, and keeping your old phone number.

  1. As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers. 
    • We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless
  2. All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

View solution in original post


All Replies
DOA
Model Citizen / Citoyen Modèle

Re: Switching from koodo, and keeping your old phone number.

gpixel4
Mayor / Maire

Re: Switching from koodo, and keeping your old phone number.

@thslaa you need to contact customer support here:

 

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Carniam
Model Citizen / Citoyen Modèle

Re: Switching from koodo, and keeping your old phone number.

@thslaa Did you already cancel your service with koodo?

esjliv
Mayor / Maire

Re: Switching from koodo, and keeping your old phone number.

@thslaa  - Welcome!

Have you cancelled your Koodo account yet?

 

https://crtc.gc.ca/eng/phone/mobile/num.htm

"Most importantly, do not cancel your service before you switch to the new provider.Tell your new phone provider that you want to keep your number. They will take care of the transfer for you – they’ll ask for some personal details to set up your account and ask you which services you want to keep, remove or change."

thslaa
Great Neighbour / Super Voisin

Re: Switching from koodo, and keeping your old phone number.

No I didn't cancel my koodo account yet.

Carniam
Model Citizen / Citoyen Modèle

Re: Switching from koodo, and keeping your old phone number.

@thslaa Perfect. Do not cancel until your number is ported. Follow the advice you’ve received and contact the mods either through SIMon or direct message to complete the process. Be aware it can take a few hours for the port to be finalized. Welcome to PM!

gblackma
Mayor / Maire

Re: Switching from koodo, and keeping your old phone number.

@thslaa  

You need moderator help to port your Koodo number once you activate with a temporary cell phone number.  Type "Port Request" and follow the prompts to get to one. Give them the name on the account,  phone number to port and the old providers account number.  There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  Stay safe. 

Welcome to PM .

Triguy
Mayor / Maire

Re: Switching from koodo, and keeping your old phone number.

  1. As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers. 
    • We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless
  2. All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

View solution in original post

Daps
Deputy Mayor / Adjoint au Maire

Re: Switching from koodo, and keeping your old phone number.

You will find some articles on porting your number here:

https://www.publicmobile.ca/en/ns/get-help/articles/change-your-phone-number

https://www.publicmobile.ca/en/ns/get-help/articles/choose-your-phone-number

 

Keep your koodo account active until the port process is complete. While waiting for the process to complete, you may continue to use your koodo sim to receive your calls and texts. Once the port is complete, your koodo account will be closed automatically and all calls plus texts will be directed to your publc mobile sim.

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