@mohdshh05 wrote:
I bought a new phone. The phone didn't work on Public Mobile network. So I bought a ChatR sim. ChatR accepted the number first, but rejected after some time. I didn't know that it takes couple of hours to port the number. During that time, I changed my number on Public Mobile as I want to keep that connection as well. Now, ChatR says that they can't port the number as it is not active. How can I switch back to my previous number on Public and get a new number on Public Mobile after ChatR ports the number successfully?
Unfortunately, when you changed your phone number at Public Mobile, you lost the right to the phone number that you orginally had from Chatr.
In general, it's gone.
I am unsure of how long it takes for the phone numbers associated with cancelled services to go back to the original carrier. There is supposed to be a process in which someone can get a phone number back due to accidental cancellations (examples: carrier system error, billing system hack, misunderstanding between customer and customer service, someone else stealing a phone number, etc.).
If the phone number has in fact gone back to Rogers, Public Mobile really can't do anything for you. Phone numbers do not get immediately reassigned to new customers. You would then have to get Chatr to activate a new service for you, meanwhile hoping that they can fnd the phone number deep within their systems (it's something called a phone number agiing pool).
If Telus/Public Mobile still has access to the phone number, they could in theory change it back for you. if they are able to do that, you will lose the number that you currently have.
