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msbj1104
Great Neighbour / Super Voisin

Sutible flash sale?

My friend activated new plan today, but she didn't know about flash sale.

After activating plan, she submitted her e-mail address. Can she get her next 30days for $0??

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JoyLuck
Mayor / Maire

Re: Sutible flash sale?


@msbj1104 wrote:

My friend activated new plan today, but she didn't know about flash sale.

After activating plan, she submitted her e-mail address. Can she get her next 30days for $0??


I would contact a moderator.

 

Contact the Moderator Team (Public Mobile representative) for assistance:

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

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All Replies
JoyLuck
Mayor / Maire

Re: Sutible flash sale?


@msbj1104 wrote:

My friend activated new plan today, but she didn't know about flash sale.

After activating plan, she submitted her e-mail address. Can she get her next 30days for $0??


I would contact a moderator.

 

Contact the Moderator Team (Public Mobile representative) for assistance:

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

View solution in original post

totalUser
Mayor / Maire

Re: Sutible flash sale?

@msbj1104 

I wouldn't contact moderators now

Take screenshots of your submission

The chances are that she already qualifies.

If she doesn't receive it when everyone else does, THEN she should contact the moderators.

Judging by history the money should be landing on qualifying accounts about one week after the deadline to activate

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