09-09-2019 06:21 PM - edited 01-05-2022 06:58 AM
I have waited over 50+ hours with no response. Is this usual?
Any chance moderators are based in NS where the power has been out due to Hurricane Dorian?
09-09-2019 07:45 PM
Have you googled your phone model to see if there are issues regarding your problem or possible fixes?
09-09-2019 07:42 PM
I have a pretty cheap phone called SKY Android 7. Have checked sttings several times.
09-09-2019 07:40 PM
I have a pretty cheap phone called SKY Android 7. Have checked sttings several times.
09-09-2019 07:32 PM - edited 09-09-2019 07:34 PM
Can you check your call settings maybe?
Maybe accidentally a setting was hit for incoming calls?
What phone do you have?
Example below of my phone options.
09-09-2019 07:28 PM
I have had this service for several months now but for a bout 1 week all my incoming calls go immediatley to a busy signal.
09-09-2019 07:17 PM
@Karnbot13 I agree, totally unacceptable to expect customers to wait 3 days for help.
09-09-2019 06:53 PM
2 to 5 days? You're saying I may have to wait 2 more days to get my account issues resolved? (I'm at 3 now and trying to stay patient) I'll have to agree, 48 hours were always what I thought to be an absolute upper limit for a wait. I hope up to 5 days isn't the new normal. I haven't needed help very often but this is testing my patience, especially as Public isn't leading the class anymore
09-09-2019 06:45 PM
@Jb456 wrote:What did you submit a ticket for?
Moderator usually respond 24/48 hours however this past weekend there has been lots of systems errors. They are likely backed up.
@Jb456 sadly those times you posted would be a quick response we are looking anywhere from 2-5 days lately. This wait time is totally unacceptable and PM must do something about it
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
09-09-2019 06:30 PM
@JaneOH wrote:I have waited over 50+ hours with no response. Is this usual?
Any chance moderators are based in NS where the power has been out due to Hurricane Dorian?
Sadly, of late, that wait time isn't abnornal. No, moderators are not based out of Nova Scotia.
09-09-2019 06:25 PM - edited 09-09-2019 06:26 PM
What did you submit a ticket for?
Moderator usually respond 24/48 hours however this past weekend there has been lots of systems errors. They are likely backed up.