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Great Neighbour / Super Voisin

Stopped midway through registration

After entering plan details on new SIM was given a server not found message. Tried to start over again but it says the SIM is invalid. Suspect part of the registration took bu cannot reaccess it.

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Mayor / Maire

Re: Stopped midway through registration

@hctroubador  That happens when the server (s) get overloaded. You just have to wait an hour for the session lock to clear and then you should be able to complete your activation. Don't forget to enter your referral code. 🙂

Town Hero / Héro de la Ville

Re: Stopped midway through registration

Clear your cache and go into incognito mode and try again. If that doesnt work, wait an hour and try the first instruction again. 

Good Citizen / Bon Citoyen

Re: Stopped midway through registration

simply opt for incognito mode ( won't have to bother about clearing cache then ) or use mozilla for best experience ( again in incognito ) and use this link - https://activate.publicmobile.ca

Good Citizen / Bon Citoyen

Re: Stopped midway through registration

try rebooting phone several times

Re: Stopped midway through registration


@tron182 wrote:

try rebooting phone several times


Unless is was the browser on the phone that was being used for the activation, rebooting the phone wouldn't be able to fix a  issue with a Public Mobile activation website.

Good Citizen / Bon Citoyen

Re: Stopped midway through registration

it times out fast this happened to me before and wouldnt let me try again for a while i had to wait like 30 mins and try again