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Good Citizen / Bon Citoyen

Still no service

Ok @Moderator_Team it’s been 72 hours and no one has contacted me about my issue!  I’ve been charged on my visa for my plan, but have not have cell service since changing over to PM.  I have tried everything imaginable... called my previous provider, which they did their absolute best to try to troubleshoot, I tried my Sim in another phone with no success, I tried to access my account which tells me I cannot even though I am a paying customer, I used the self services phone # which told me that I do have an account and you are charging me, i’ve Used this community to try and assist me (and everyone has been helpful, but still no success), i’ve Turned on and off my phone, took SIM card in and out several times, reset network settings, and have used the Simon Robot with nothing and have private messaged the moderator team and individual moderators with no one even having the kindest thought to get back to me regarding my issue!  Can someone please tell me what I can do besides having to wait 72 hrs, because I have done that and still nothing!  PLEASE HELP, i’m Desperate now and feel totally defeated! 

Oracle

Re: Still no service

@Kimclen That's a along wait! They should've got back to you with 48 hours. They should be online as of now so let's wait and give them another shot to get back to you. @Moderator_Team


I am not a mod. Do not send me private message with your personal info.

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Good Citizen / Bon Citoyen

Re: Still no service

I sure hope they get back to me!  It’s been a very long wait... seems like i’m Being ignored! 😩

Oracle

Re: Still no service


@Kimclen wrote:

I sure hope they get back to me!  It’s been a very long wait... seems like i’m Being ignored! 😩


Just to make sure, you have sent them a private message, correct?


I am not a mod. Do not send me private message with your personal info.

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Mayor / Maire

Re: Still no service


@NDesai wrote:

@Kimclen wrote:

I sure hope they get back to me!  It’s been a very long wait... seems like i’m Being ignored! 😩


Just to make sure, you have sent them a private message, correct?

Contacting our Community Moderators


@NDesai FYI that link is no longer valid.

 

I have been providing this link recently:  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745.  But maybe this one is better?  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/... I'm not sure!


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Good Citizen / Bon Citoyen

Re: Still no service

Yes I have private messaged them

Good Citizen / Bon Citoyen

Re: Still no service

Thanks, however neither of the links provide work! I appreciate  you attempting to assist me! 

Oracle

Re: Still no service


@Kimclen wrote:

Thanks, however neither of the links provide work! I appreciate  you attempting to assist me! 


lol @srlawren

Here is the correct link: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745


I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Model Citizen / Citoyen Modèle

Re: Still no service

Considering that you do not have any service at all (Many people are able to get calls and texts can out, but not come in. Yours is completely out of service.), I think you are justified to use the last resort: Contact the CCTS.

"I tried my Sim in another phone with no success" probably means a defective SIM card (Which we tend not to assume so, low possibility).

Town Hero / Héro de la Ville

Re: Still no service


@austinhuang wrote:

I think you are justified to use the last resort: Contact the CCTS.

"I tried my Sim in another phone with no success" probably means a defective SIM card (Which we tend not to assume so, low possibility).


Faulty SIM card is definitely a possibility.  I got a faulty SIM once for other carrier.  

To confirm SIM card problem, use the PM SIM on your friend or family member phone to test it.