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hdeering
Good Citizen / Bon Citoyen

Re: Start Guide : Setup / Activation / Port / Data

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

It won't let me continue past this step. No point in putting sim card in if I haven't selected a plan and paid. 

Jb456
Mayor / Maire

Re: Start Guide : Setup / Activation / Port / Data


@hdeering wrote:

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

It won't let me continue past this step. No point in putting sim card in if I haven't selected a plan and paid. 


@hdeering  what provider are you trying to port from? Is it Koode Prepaid by chance?

CannonFodder
Mayor / Maire

Re: Start Guide : Setup / Activation / Port / Data


@Jb456 wrote:

@hdeering wrote:

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

It won't let me continue past this step. No point in putting sim card in if I haven't selected a plan and paid. 


@hdeering  what provider are you trying to port from? Is it Koode Prepaid by chance?


@Jb456  This poster already has another thread on the topic, and hasn't answered that question in that thread either, although the title is about a Telus #, so we can PROBABLY assume it's NOT Koodo.  https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-a-number-from-Telus/td-p/5028... 

Jb456
Mayor / Maire

Re: Start Guide : Setup / Activation / Port / Data

@CannonFodder  thank you sir for pointing out he has another thread.

js05
Great Neighbour / Super Voisin

Re: Start Guide : Setup / Activation / Port / Data

On step 4, when I choose "Transfer a wireless or wireline number from another provider" I got the following message:

"Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team."

I didn't even have a chance to enter my old number. Is this option really available?

z10user4
Mayor / Maire

Re: Start Guide : Setup / Activation / Port / Data


@js05 wrote:

On step 4, when I choose "Transfer a wireless or wireline number from another provider" I got the following message:

"Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team."

I didn't even have a chance to enter my old number. Is this option really available?


Are you doing this during activation or have you already activated and now want to transfer your old number over?

gpixel4
Mayor / Maire

Re: Start Guide : Setup / Activation / Port / Data

@js05 seems there's something wrong with the website. I would choose a new number for now and contact Moderators after to port your number over. you might not get a response tonight

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

novaforest
Great Neighbour / Super Voisin

Re: Start Guide : Setup / Activation / Port / Data

thanks, good to know this

themunnzie
Good Citizen / Bon Citoyen

Re: Start Guide : Setup / Activation / Port / Data

Thanks for the Guide! Am going to port my parents from Telus to Public Mobile.

 

I have a quick question regarding SIM card and when to switch. I guess I'm confused as to how long I leave the original Telus SIM in the phone, and when to insert the Public Mobile SIM.

 

At the end of Step 4 : Porting, is says "Remove Sim, Reinsert SIM". Does this mean remove Telus SIM and insert the activated Public Mobile SIM? 

 

This is the only part of the guide that seems slightly unclear to me. I appreciate the help in figuring this out.

 

Many Thanks,

Daniel

z10user4
Mayor / Maire

Re: Start Guide : Setup / Activation / Port / Data

 @themunnzie : You leave the original SIM in until you confirm the transfer. Then you can choose to leave it in until it stops working or remove it and wait and do without incoming until then.

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