During registration I god as last step:
Solved! Go to Solution.
Can you insert the sim in your phone and see if service is working or not?
It looks like your activation process was not fully complete. If you don't get any service, you will help from staff member to complete the activation process.
I have SIM already inserted into my phone.
So anything working? Text, Talk or data?
Make sure your phone is unlocked or locked to Telus/Koodo.
Thanks for you answer.
I have restarted my phone, so now I can see that SIM is active and I have received message "Congrats! ... More infor at publicmobile.ca/selfservice".
But my number is not ported yet and when I am trying to call is says "Hi this is publicmobile, sorry talk is not included into your plan" but it definitely is included.
You will need to send them some information by private message. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating. It will speed things along if you can check in from time to time during "Ontario business hours" tomorrow.
If are porting a number your old sim will keep working until the port completes. Do not cancel your account; it will close automatically when the port completes.
I have also send email using Contact Us on the site but they warn that it might take up to 48 hours to reply.
I'll wait for some response by email or from moderators then before sending private messages.
You done all you can do for now.
Also got the same message