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artemca
Good Citizen / Bon Citoyen

Sorry, your account activation request has failed. What should I do?

Hi,

 

During registration I god as last step:

 

6. Transaction Summary
- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.
Thanks for submitting your activation request. Your request has been processed. Full details are below.
 
A verification email was sent to
Verification email ensures that you can regain access to your Web Self Serve login details, where you can top-up online, and make changes to your plan, account, and services.
 
On the same page under summary I can see my account number.
 
I got verification email and email with title "Your Public Mobile Activation Details".
 
I've tried to log-in to my account but it rejects. When I try to reset password it says "Sorry, we’re unable to verify your email address. "
 
What should I do next? What did go wrong?

 


Accepted Solutions
Mary_M
Retraité / Retired

Re: Sorry, your account activation request has failed. What should I do?

Hey @vqndao & @artemca

 

If you are still having issues activating your accounts, please private message me your SIM card #'s.

 

We'll try to locate your account.

 

Thanks,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

View solution in original post


All Replies
NDesai
Oracle

Re: Sorry, your account activation request has failed. What should I do?

Can you insert the sim in your phone and see if service is working or not? 

 

It looks like your activation process was not fully complete. If you don't get any service, you will help from staff member to complete the activation process. 

 

 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

artemca
Good Citizen / Bon Citoyen

Re: Sorry, your account activation request has failed. What should I do?

I have SIM already inserted into my phone.

NDesai
Oracle

Re: Sorry, your account activation request has failed. What should I do?


@artemca wrote:

I have SIM already inserted into my phone.


So anything working? Text, Talk or data?

Make sure your phone is unlocked or locked to Telus/Koodo.

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

artemca
Good Citizen / Bon Citoyen

Re: Sorry, your account activation request has failed. What should I do?

Thanks for you answer.

 

I have restarted my phone, so now I can see that SIM is active and I have received message "Congrats! ... More infor at publicmobile.ca/selfservice".

 

But my number is not ported yet and when I am trying to call is says "Hi this is publicmobile, sorry talk is not included into your plan" but it definitely is included.

artemca
Good Citizen / Bon Citoyen

Re: Sorry, your account activation request has failed. What should I do?

Also, I still cannot access self service.

Luddite
Oracle

Re: Sorry, your account activation request has failed. What should I do?

Unfortunately similar situations are happening. You will need the assistance of one of our moderators;  @Shazia_K @Mary_M.

 

You will need to send them some information by private message. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating. It will speed things along if you can check in from time to time during "Ontario business hours" tomorrow.

 

If are porting a number your old sim will keep working until the port completes. Do not cancel your account; it will close automatically when the port completes.

 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
artemca
Good Citizen / Bon Citoyen

Re: Sorry, your account activation request has failed. What should I do?

Thank you.

 

I have also send email using Contact Us on the site but they warn that it might take up to 48 hours to reply.

 

I'll wait for some response by email or from moderators then before sending private messages.

Luddite
Oracle

Re: Sorry, your account activation request has failed. What should I do?

You done all you can do for now.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
vqndao
Great Neighbour / Super Voisin

Re: Sorry, your account activation request has failed. What should I do?

Also got the same message 

 

- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.
Thanks for submitting your activation request. Your request has been processed. Full details are below.
 
Also trying to Port my number from another provider. I will send a PM also then. 
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