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tuntunaung05
Great Neighbour / Super Voisin

Sorry, we’re unable to verify your email address.

I tried to login my account and it doesn't work. So I tried to do "Forget password" but it keep saying "Sorry, we’re unable to verify your email address." Even thought I entered correct email address.  Please help. I need to login asap. 


Accepted Solutions
hTideGnow
Mayor / Maire

Re: Sorry, we’re unable to verify your email address.

@tuntunaung05   It sounds like the email address on file might be different.

 

Please open a ticket with PM to and they can sort this out

 

To open a ticket with Customer Support Agent, click on the Bubble or directly at : https://publicmobile.ca/chatbot.  To get to open ticket faster, 

 

start by typing: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"


you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

 

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right)  CS Agent will communicate with you there

 

 

If you have problems submitting a ticket, you can also send a private message to CS_Agents (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

View solution in original post


All Replies
t_p
Model Citizen / Citoyen Modèle

Re: Sorry, we’re unable to verify your email address.


@tuntunaung05 wrote:

I tried to login my account and it doesn't work. So I tried to do "Forget password" but it keep saying "Sorry, we’re unable to verify your email address." Even thought I entered correct email address.  Please help. I need to login asap. 


Try using Incognito mode.

If still locked out, try again after 1 hour.

 

If still not working, call 611 to verify if your account is not suspended.

Triguy
Mayor / Maire

Re: Sorry, we’re unable to verify your email address.

Try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.

hTideGnow
Mayor / Maire

Re: Sorry, we’re unable to verify your email address.

@tuntunaung05   It sounds like the email address on file might be different.

 

Please open a ticket with PM to and they can sort this out

 

To open a ticket with Customer Support Agent, click on the Bubble or directly at : https://publicmobile.ca/chatbot.  To get to open ticket faster, 

 

start by typing: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"


you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

 

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right)  CS Agent will communicate with you there

 

 

If you have problems submitting a ticket, you can also send a private message to CS_Agents (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

View solution in original post

S--S
Mayor / Maire

Re: Sorry, we’re unable to verify your email address.

@tuntunaung05 

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link, 

and Restart your computer, is will help a lot,

 

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

z10user4
Mayor / Maire

Re: Sorry, we’re unable to verify your email address.

 @tuntunaung05 : If you can find your welcome email from here in one of your inboxes then that's the login email address. Even some marketing stuff if you haven't turned them off.

Then are you using auto-fill? I find sometimes some devices some browsers might add a space at the end. Make sure there are no spaces in front or the end.

 

What are trying to do by the way? There are other ways to make a payment. There's another way to buy some of the add-ons.

esjliv
Mayor / Maire

Re: Sorry, we’re unable to verify your email address.


@tuntunaung05 wrote:

I tried to login my account and it doesn't work. So I tried to do "Forget password" but it keep saying "Sorry, we’re unable to verify your email address." Even thought I entered correct email address.  Please help. I need to login asap. 


Hello @tuntunaung05 

 

If you never registered for a Self Serve account, you can create one here: 

https://selfserve.publicmobile.ca/self-registration/

 

Yummy
Model Citizen / Citoyen Modèle

Re: Sorry, we’re unable to verify your email address.


@z10user4 wrote:

 @tuntunaung05 : If you can find your welcome email from here in one of your


I guess it is a good practice to have the same e-mail from PM account and community... I never got any e-mails from PM - only from Community.

I do not think PM communicates with us through e-mails, only through SMS...

z10user4
Mayor / Maire

Re: Sorry, we’re unable to verify your email address.

 @Yummy : I guess you have turned off or did not check any boxes or have unsubscribed. I have the welcome email and password resets and lots of marketing and promotions from PM. The only emails I get from the community are pm notifications and if someone decides to give me a solution. But that's more under my control.

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