cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Oracle

Re: Someone used my email to register a phone line


@Mistro wrote:

Hello, someone has used my email to register a phone line with public mobile. I cannot find any way to disassociate my email from their account.

 

Any ideas what can be done?


Just wondering how you are figuring that out?  Are you receiving promotional emails from Public Mobile or when you register it doesn't allow you to.  If it doesn't allow you to were you a prepaid customer of Koodo as you can't use the same email  you used there.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Highlighted
Great Citizen / Super Citoyen

Re: Someone used my email to register a phone line

What level is " Great Neighbour "? It seems like such a waste of time to register here and not be a customer . Lol.


@computergeek541 wrote:

@gblackma wrote:

Is a "Great Neighbour" so must be a customer.


That doesn't mean that someone is a customer. Anyone can open a Community account.


 

Mayor / Maire

Re: Someone used my email to register a phone line

@computergeek541  How can you be so sure that the person that opened the account incorrectly entered that email?

Model Citizen / Citoyen Modèle

Re: Someone used my email to register a phone line


@geopublic wrote:

@Mistro wrote:

Hello, someone has used my email to register a phone line with public mobile. I cannot find any way to disassociate my email from their account.

 

Any ideas what can be done?


@Mistro  If I were you I would be very concerned that someone has gained access to my email so change your email credentials immediately.


Agreed. While this may have been accidental, it could also be part of an identity theft scam. It works like this: use target's email to get a new phone number; use phone number to recover email password; access email to look for banking and other confidential information; etc.

Great Citizen / Super Citoyen

Re: Someone used my email to register a phone line


@Mistro wrote:

Hello, someone has used my email to register a phone line with public mobile. I cannot find any way to disassociate my email from their account.

 

Any ideas what can be done?


For your security, I would recommend you to check all your accounts and subscriptions, etc associated with the email.

Great Citizen / Super Citoyen

Re: Someone used my email to register a phone line

Thankyou. Didn't think of that. Good thinking.


@jimbobs wrote:

@geopublic wrote:

@Mistro wrote:

Hello, someone has used my email to register a phone line with public mobile. I cannot find any way to disassociate my email from their account.

 

Any ideas what can be done?


@Mistro  If I were you I would be very concerned that someone has gained access to my email so change your email credentials immediately.


Agreed. While this may have been accidental, it could also be part of an identity theft scam. It works like this: use target's email to get a new phone number; use phone number to recover email password; access email to look for banking and other confidential information; etc.


 

Great Citizen / Super Citoyen

Re: Someone used my email to register a phone line


@Mistro wrote:

Hello, someone has used my email to register a phone line with public mobile. I cannot find any way to disassociate my email from their account.

 

Any ideas what can be done?


Sign in the account and change the email address to a “made up” email address. No password?.....then use the forget my password option. 

 

Remove any auto-pay information.....especially if it is yours!!!

Great Neighbour / Super Voisin

Re: Someone used my email to register a phone line

I cannot sign in since I don't have the phone number that was registered in any of the emails I received from public mobile. 

 

The first email I received was "

Hi [name],

Welcome to Public Mobile - we're excited to have you join us!...

[etc]

"

With some details about the phone plan ($25 apparently) below.

 

I initially thought it was phishing so ignored it. Then I started receiving promo material from public mobile.

 

My first instinct was actually to reset the password and then change it to something else, but in order to do that you need to put your phone number in... which I don't have since I never opened the account!

 

I'm quite sure my email hasn't been compomised - I've checked all recent login activity.

 

I'm assuming it's just someone with the same name who put in a "false" email when they registered. My email is literally just my first name, so quite often people use it as their fake emails since my first name is pretty common. I managed to snag it in the early days of gmail... but I guess having such a simple email has it's drawbacks!

 

I've gone the "I need a human" approach with this - I can update this thread on how it turns out.

Great Neighbour / Super Voisin

Re: Someone used my email to register a phone line

Ugh I take that back. The "I need a human" approach needs you to send a verification code via SMS to submit the ticket! Which of course I cannot do since I never signed up for one!

 

The other option is to sign in with the non-community account... which I also don't have since to sign up you need to have your phone number and account handy. Which I don't have because I never signed up!

 

This really seems like a chicken or the egg scenario... I'm surprised public mobile even lets you use an email without any sort of verification email first.

Great Neighbour / Super Voisin

Re: Someone used my email to register a phone line

Ok so the field that says "verify by SMS - public mobile numbers only" actually lets you put in a non-public mobile number so I did that and it let me submit my ticket.