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hammadtheone
Good Citizen / Bon Citoyen

Someone else has the number I ported over and am using?

When I made my Public Mobile account, I ported my number over from Voip.ms, a virtual phone service which supports porting numbers in and out. I originally had that number with Wind, then Fido, then ported to voip.ms. When switching to public mobile, I ported over from voip.ms, made the account and everything, and it was fine, everything was working.

Then, when I called someone it went through, but when someone else called me, another person from voip.ms with the same number received the call. It's weird because I can actually call my own number and someone else will get the call.

I would really appreciate if you could take a look, maybe see what the issue is, and get me my number back. I've had it for a very long time and use it for most of my business.

I have also spoken with voip.ms about the issue, and this is what they said:

Hello Hammad,

I can confirm your account was closed, however since we are not a CLEC there is no way we can see if the number has been ported or not to another company. The procedure to port a number out is to start the process with the gaining carrier. Once they confirmed the number has been completely ported, then you need to delete it from your voip.ms account.

Please check with them if the number has been successfully ported. They should give you the confirmation or tell you when this be done.

Best regards.



Any help is appreciated.


Accepted Solutions
Luddite
Oracle

Re: Someone else has the number I ported over and am using?

Yes your port-in has gone awry. Here's the procedure to follow: Contact Moderators 

 

I'm afraid it will likely take several days given their backlog.

 

You could use the free voip app from fongo.com until it's sorted. If data is functioning on PM you could at least receive calls while on the road. 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post


All Replies
jerinjohny1
Good Citizen / Bon Citoyen

Re: Someone else has the number I ported over and am using?

please contact one of the moderator   shazi_k.they will help you

Tags (1)
Luddite
Oracle

Re: Someone else has the number I ported over and am using?

Yes your port-in has gone awry. Here's the procedure to follow: Contact Moderators 

 

I'm afraid it will likely take several days given their backlog.

 

You could use the free voip app from fongo.com until it's sorted. If data is functioning on PM you could at least receive calls while on the road. 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post

Rockdaddy22
Retired Oracle / Oracle Retraité

Re: Someone else has the number I ported over and am using?

Very unfortunate situation, I hope it gets resolved quickly.
imm1304
Retired Oracle / Oracle Retraité

Re: Someone else has the number I ported over and am using?

Hey @hammadtheone,

 

I hope you have sent a private message to one of the mods by now.

 

I am just a bit concerned about that whole part about calling your number and someone else answering the call.  Since you are a brand new customer with PM who has clearly owned that phone number for a long time, no one else should be assigned that number within hours of attemting to port the number to public mobile.   

 

 

It usually takes much longer for the voip phone numbers to port compared to regular mobile lines.  However, your number is supposed to continue ringing for your own Voip.ms account and not be assigned immediately to a new Voip.ms account.  So, this part is confusing and I am afraid the reply from voip.ms isn't helpful or entirely honest.  

 

Your accound was closed by voip.ms, which means that they did receive your request to port the number ...  unless you made the huge mistake of cancelling your voip.ms account before porting number to public mobile.  Its routine for previous carrier to close your account when they receive a port request.. they release your number to the new carrier and close your account.  

hammadtheone
Good Citizen / Bon Citoyen

Re: Someone else has the number I ported over and am using?

Right, I did end up messaging them and am waiting for a reply. Thanks for the help everyone.

Re: Someone else has the number I ported over and am using?

voip.ms's repsonse is a strange one.   They don't know if any number has been ported out to another company?  Well, since they support porting both in and out, how in the world are they supposed to know if it a particular phone number is even available to activate on their service?  And if if there is some astronomical screwup by either Public or voip.ms causing the phone number to be cancelled instead of being ported, what company in the world would immediately reassign the phone number to a new customer? 

Saray_O
Deputy Mayor / Adjoint au Maire

Re: Someone else has the number I ported over and am using?

Hi @hammadtheone

 

I'm sorry about this inconvenient, 

 

Voip.ms numbers usually take a lot longer to port because they are considered as wirelines by the system, so that's probably why you're experiencing these issues. However, I assure you that the person you messaged will verify your account for any issues once they get to your message, 

 

Hang in there! 🙂

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
hammadtheone
Good Citizen / Bon Citoyen

Re: Someone else has the number I ported over and am using?

Yeah I wasn't sure why VoIP.ms would reassign a number so quickly, and how they used that number when I was already using it with Public Mobile.
WearySky
Deputy Mayor / Adjoint au Maire

Re: Someone else has the number I ported over and am using?


@hammadtheone wrote:
Yeah I wasn't sure why VoIP.ms would reassign a number so quickly, and how they used that number when I was already using it with Public Mobile.

You can make outgoing calls and texts immediately, because PM controls whether or not you can use that number for outgoing traffic on their network.  But the reason incoming doesn't work is because it's still technically registered to voip.ms for incoming purposes, so any incoming traffic still gets redirected to them.  It's definitely weird that Voip.MS is redirecting calls to your number to a different Voip.MS subscriber though.  When you talk to that person, did you check that they actually are using your number?  Or is it just that they have a different Voip.MS account and they're screwing up the routing?

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