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hammadtheone
Good Citizen / Bon Citoyen

Re: Someone else has the number I ported over and am using?

@WearySky

I believe they have that same number assigned to them, I did open up a ticket with them to figure it out, but they said that I'd need to talk to public mobile.
WearySky
Deputy Mayor / Adjoint au Maire

Re: Someone else has the number I ported over and am using?

@hammadtheone Voip.MS should absolutely be able to tell if they still have the number or not.  If they don't have it their system any more (that is - if they received the port request and cancelled your account), but it's not getting to you at PM, that means that even though calls are still being technically directed to Voip.MS (due to the port not being complete at the PM side yet), the incomplete port is probably just causing some wacky behaviour on the Voip.MS side because they don't know what to do with your number.  That is to say, as long as your number is not in the Voip.MS systems any more (which again, they should absolutely be able to give you a yes or no answer on).

sbnby2
Great Neighbour / Super Voisin

Re: Someone else has the number I ported over and am using?

I just spoke with this guy who has opened an account from Fido four months ago. He has the same number that I do. I've used public mobile for around two years, and I had transfered my number from Fido. I have asked the other guy to speak with Fido, because his account is newer, but I would like to know how Public Mobile can fix this for me as well.

Thanks

sbnby2
Great Neighbour / Super Voisin

Re: Someone else has the number I ported over and am using?

I just spoke with this guy who has opened an account from Fido four months ago. He has the same number that I do. I've used public mobile for around two years, and I had transfered my number from Fido. I have asked the other guy to speak with Fido, because his account is newer, but I would like to know how Public Mobile can fix this for me as well.

Thanks

Tags (1)
z10user4
Mayor / Maire

Re: Someone else has the number I ported over and am using?


@sbnby2 wrote:

I just spoke with this guy who has opened an account from Fido four months ago. He has the same number that I do. I've used public mobile for around two years, and I had transfered my number from Fido. I have asked the other guy to speak with Fido, because his account is newer, but I would like to know how Public Mobile can fix this for me as well.

Thanks


Wow.

The people you need to "speak" to here are the mods.

 

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: Someone else has the number I ported over and am using?


@sbnby2 wrote:

I just spoke with this guy who has opened an account from Fido four months ago. He has the same number that I do. I've used public mobile for around two years, and I had transfered my number from Fido. I have asked the other guy to speak with Fido, because his account is newer, but I would like to know how Public Mobile can fix this for me as well.

Thanks


Sadly, this isn't unheard of.  Telus assigned my number to a new customer before.  The other person kept wondering why I was receiving calls intended for him.  He had to get  a new number.

 

As long as all incoming calls, text messages, and MMS to this phone number are coming to you (including the ones intended for the other person), there really is nothing to fix on the Public Mobile end.  If you are able to get the moderators to help you with this, they'd likely just communicate with their counterparts at Fido.  The numbers is yours.  The only way for this to be fixed will be for Fido to assign a new phone number to the other person.

stonechucker
Mayor / Maire

Re: Someone else has the number I ported over and am using?

@sbnby2, as long as you have never let your plan sit inactive for a 90 day period, you should have no worry about getting full access back to his number.  The number should stay with Public Mobile, until the 90 days inactive has elapsed, and only at that time return to the originating carrier for réactivation.

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