Sketchy Service

[Ddenzel]

I’ve had my service for one month and was unable to text makes calls or receive calls for the majority of that time. Has any one had a similar experience? I have a public mobile number, had the $45 plan with 6gb data and unlimited text/talk. I tried rebooting the phone. I’m not wanting to pay for another month that I can’t use. 

Ideas?

[srlawren]

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@Ddenzel wrote:

I was with TELUS before with this phone and had no issues with service. 

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@Ddenzel as noted, exactly the same network. Your phone should work identically between the two.  I think that @RobertQc had a very good suggestion to make sure your phone hasn't been blacklisted--particularly so if you purchased it second hand, but I would check it either way to be sure.  It's quick and easy to do.  If you don't have your IMEI number handy, just type *#06# into your dialer app and the phone will display it to you.

When you sign into your self-serve account, does it show as Active?  I'm thinking it might be a good idea to try the lost-then-found trick detailed here https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f... as it seems to fix others that have had the phone stop working a few days after activation.  It's worth a try.

[Shutdown]

PM is telus btw exact same towers/network. So is koodo that's why PM users get koodo migration offers.

[RobertQc]

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@Ddenzel wrote:

Yes it was showing No Service (I double checked all information was correct to connect to the network which it was). 

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@DdenzelHave you checked your IMEI number? Make sure that the phone has not been added to the blacklist (it happens, sometimes even by accident) https://www.devicecheck.ca/check-status-device-canada/

Go into network settings is it set to "automatically select network" ? If it is, deselect it and try to do a manual network search, (it takes a few minutes be patient) what networks do you see? If you see public mobile, try connecting to it manually and report back.

[Ddenzel]

I was with TELUS before with this phone and had no issues with service. 

[Ddenzel]

Data was the only part not working at first. But then cell service went too. 

[Ddenzel]

Yes it was showing No Service (I double checked all information was correct to connect to the network which it was). 

At first it was only data not working which I sorted out then no cell service for 3 weeks. 

[Psygineer]

My first month was like that, I'm pretty sure it was just that my iPhone 5s that I had at the time had a really crappy antenna. My LG G Flex has been pretty solid (yes I lose connection still, but not nearly as badly). It's probably your phone and your distance from the nearest Bell/Telus tower.

[Someone_here]

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@Ddenzel wrote:

I’ve had my service for one month and was unable to text makes calls or receive calls for the majority of that time.

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For a couple of hours/maybe some days after migrating a phone number, that could be normal/a failed porting. Have you ported a number, and have you already contacted the moderators regarding your problem?

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@Ddenzel wrote:

I [...] had the $45 plan with 6gb data and unlimited text/talk.

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You say you haven'y been able to text/make calls, but how was the data? Was it working all right?

[hairbag1]

What do you mean by majority of the time ? Has it been functioning ok lately ?

[RobertQc]

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@Ddenzel wrote:

I’ve had my service for one month and was unable to text makes calls or receive calls for the majority of that time. Has any one had a similar experience? I have a public mobile number, had the $45 plan with 6gb data and unlimited text/talk. I tried rebooting the phone. I’m not wanting to pay for another month that I can’t use. 

Ideas?

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@DdenzelHow is your connectivity / signal strength? Does it show you "no service" "emergency calls only" often?

Was service gone for an extended period of time or is it a random thing? Did it only happen when you first signed up?

I have personally had flawless service.