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Great Neighbour / Super Voisin

Sim not received

I have not received the sim. Looking to get the status. ORDER 218948

 


Accepted Solutions
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Model Citizen / Citoyen Modèle

Re: Sim not received


@NikhilGarg wrote:

I have not received the sim. Looking to get the status. ORDER 218948

 


Hi @NikhilGarg I ordered my sim card from Public Mobile on August 3, 2020 and I got it on August 17th, almost two weeks.  So, when did you order your sim card?  Has it been two weeks or more?  If more, follow the instructions of @gpixel4 above on how to get in touch with a moderator.  I hope this helps.  Let us know what happens.  Good luck!  

 

View solution in original post


All Replies
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Great Citizen / Super Citoyen

Re: Sim not received

@NikhilGarg SIMs can take a few weeks. When did you order?  There are still delays at Canada Post.

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Mayor / Maire

Re: Sim not received

@NikhilGarg contact customer support mods if it's been more than 3 weeks

 

click on the question mark chat bubble to the bottom right of your screen
type "did not receive sim"
(use the chat bubble options, then click "submit a ticket, click me" option)


make sure to check your inbox(top right corner envelope icon) periodically, for a response

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Good Citizen / Bon Citoyen

Re: Sim not received

you can either call canada post to confirm your address or touchbase with mod (have your order number handy). 

good luck!

 

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Retired Oracle / Oracle Retraité

Re: Sim not received


@liangc1020 wrote:

you can either call canada post to confirm your address or touchbase with mod (have your order number handy). 

good luck!

 


Canada Post cannot do anything about this specific piece of mail. A package either arrives or it doesn't. Epsecially since Public Mobile has been sending out sim cards without using a tracking number lately, Canada Post wouldn't know anything about this shipment.

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Good Citizen / Bon Citoyen

Re: Sim not received

yes, you said it, another reason would be the Covid-19 is causing delays in delivering the parcel. 

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Model Citizen / Citoyen Modèle

Re: Sim not received


@NikhilGarg wrote:

I have not received the sim. Looking to get the status. ORDER 218948

 


Hi @NikhilGarg I ordered my sim card from Public Mobile on August 3, 2020 and I got it on August 17th, almost two weeks.  So, when did you order your sim card?  Has it been two weeks or more?  If more, follow the instructions of @gpixel4 above on how to get in touch with a moderator.  I hope this helps.  Let us know what happens.  Good luck!  

 

View solution in original post

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Great Neighbour / Super Voisin

Re: Sim not received

Thanks Rosie, I ordered it on Sept 8th, didn't have the idea how long it takes. Order says 3 to 7 biz. 

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Great Citizen / Super Citoyen

Re: Sim not received


@NikhilGarg wrote:

Thanks Rosie, I ordered it on Sept 8th, didn't have the idea how long it takes. Order says 3 to 7 biz. 


That was true when Public used Xpresspost. They now send it standard mail. Expect 2 to 3 weeks based on Canada Post delays and the experience of others.

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