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Great Neighbour / Super Voisin

Sim invalid

I bought a sim card from Public Mobile online and just received it.  I have tired to activate it and the first time I tried, it let me get past the first page all the way to payment for a plan but it errored out and said to start over.  Now when I try to activate it, I can not get past the first page because it says 'sim invalid'.  I have restarted the browser, cleared cookies, waited hours, tried a different computer on another day, same results.  What are my options?

Town Hero / Héro de la Ville

Re: Sim invalid

@elwoodYou probably tried to activate it too many times in a row. Try waiting an hour then use the Chrome browser in incognito mode.

 

If it's still not working you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Model Citizen / Citoyen Modèle

Re: Sim invalid

Try contacting a moderator.

 

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Model Citizen / Citoyen Modèle

Re: Sim invalid

@elwood Try using a different browser or incognito mode in Chrome. Lots of times the browser you're using will cause weird issues during activation, and switching browsers will fix it.

Model Citizen / Citoyen Modèle

Re: Sim invalid


@elwood wrote:

I bought a sim card from Public Mobile online and just received it.  I have tired to activate it and the first time I tried, it let me get past the first page all the way to payment for a plan but it errored out and said to start over.  Now when I try to activate it, I can not get past the first page because it says 'sim invalid'.  I have restarted the browser, cleared cookies, waited hours, tried a different computer on another day, same results.  What are my options?


If waiting hour, clearing cache, incognito mode browser don't work and moderator can't get it to work, someone might have activated the sim card by mistake by mistyping the numbers. If that ocurred, the sim card will need replacement.

Great Neighbour / Super Voisin

Re: Sim invalid

Nothing else has worked so thanks for the link.