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Great Neighbour / Super Voisin

Sim card

I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do


Accepted Solutions
Mayor / Maire

Re: Sim card


@Pinky82 wrote:

I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do


You need to activate your SIM card first. https://activate.publicmobile.ca/

 

If you do not feel comfortable doing  this wait until tomorrow to use the live chat for activations.

 

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

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All Replies
Mayor / Maire

Re: Sim card


@Pinky82 wrote:

I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do


You need to activate your SIM card first. https://activate.publicmobile.ca/

 

If you do not feel comfortable doing  this wait until tomorrow to use the live chat for activations.

 

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

View solution in original post

Re: Sim card


@Pinky82 wrote:

I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do


Are you a new customer wanting to activate or do you already have active Public Mobile and want to replace a lost SIM card?

Mayor / Maire

Re: Sim card

@Pinky82  If you're new. You have to follow @JoyLuck  link to activate the sim card, pick your plan and pay for your 30 days of service.

 

Don't forget to use a referral code for a $10 signup bonus credited to your account within 72 hours of activation.

 

Welcome to Public Mobile 🙂

Mayor / Maire

Re: Sim card


@Pinky82 wrote:

I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do


If you ordered online from Public Mobile then it's an easy misunderstanding. The "account" you created to make the purchase has no bearing on the use of the SIM itself.

As above...

Mayor / Maire

Re: Sim card

@Pinky82 

 

if not new and you already have an account and needed a new sim card. Don't activate the card. Log into account and click "change sim card"

 

Green arrow on pic below.

 

Screenshot_20200629_182641.jpg

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