Sim card

[tamaraxo12]

Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid

[JK8]

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@88Madcap88 wrote:

I received 2 (two) SIM cards for some reason.  Will I get a refund if I return one of them?

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If you got 2 for the price of one then that is a sweet deal. I doubt you will receive a refund if you send one back.

[88Madcap88]

I received 2 (two) SIM cards for some reason.  Will I get a refund if I return one of them?

[tamaraxo12]

thanks i finally got thru to bell and they unlocked my phone and everything is good to go 😊

[gblackma]

@tamaraxo12  first you have to get your phone unlocked from your previous provider. You will need your imei number dial *#06# to get it. If its a Samsung phone contact Samsung online and ask them to unlock it for you. 

Once your phone is unlocked and working properly. Use this link https://selfserve.publicmobile.ca/self-registration/ to open your self service account. Welcome to PM. Stay safe. 

[tamaraxo12]

so when i go to self serve what to i click and what do i fill out

[cellphoneuser1]

@tamaraxo12 You don't need to enter sim card number. It says invalid because you've already signed up. The store activated your sim card.

[geopublic · Accepted solution]

@tamaraxo12  That error means that your phone is locked to your previous provider. You need to get it unlocked by contacting them.

[tamaraxo12]

it wont let me put sim card in as it says not supported and when i try to sign up online it says sim card number invalid

[geopublic]

@tamaraxo12  Click below to create your account:

https://selfserve.publicmobile.ca/self-registration/

[Anonymous]

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@tamaraxo12 wrote:

Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid

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So you got the SIM and plan all done in a store?

You need the self-serve account setup...not activation.

Click on My Account upper right and on the right side lower down you can create your account.