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Great Neighbour / Super Voisin

Sim card paid, but not received.

I paid for my sim card (I looked at my credit card account to validate the payment). And I didn't received it yet, nor got any confirmation e-mail. Its been 8 days now. Is this normal?

Tags (2)
Good Citizen / Bon Citoyen

Re: Sim card paid, but not received.

If I remember correctly from when I was thinking about ordering a SIM card online, it said the shipping time would be 1-2 weeks? I wasn't prepared to wait that long, so I just went to the store to buy mine.

 

Hopefully, since you've been waiting eight days already, you'll get it soon.

Model Citizen / Citoyen Modèle

Re: Sim card paid, but not received.

I would suggest you wait a few more days.  It is shipped through CP from Toronto.  If you haven't received it after 10 business days then try contacting a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Model Citizen / Citoyen Modèle

Re: Sim card paid, but not received.

@JOPAILLE You might need to send a private message to Moderator,so they can look into it - include your name, address, etc. so they can look things up. From my understanding, SIM cards ordered from the website *should* arrive within a week or so.