Sim Card not received

[rrmoledina]

Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you Rxxx Mxxxxx.

Transaction ID 9JY1030xxxxxxxxxxxxx	Transaction date 28-Jan-2021 17:27:01 GMT-05:00
Invoice ID c18967068xxxxxxxxx

Edit by Dunkman: removed personal information

[Gunner123]

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@rrmoledina wrote:

Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you

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@rrmoledina hi unfortunately shipping is delayed due to the pandemic 3 weeks seem to be the normal time lately also you are on a public website please remove your personal info by clicking the 3 dots top right corner to edit post  

[HALIMACS]

See the following info on delivery service with Public Mobile:

Courier Delays - Community (publicmobile.ca)

[Beverley2658]

@Dunkman  👍 good work for removing critical information.

[stevenanto]

If you want it quicker it might be best to get from amazon, if you have prime it might be even faster. 

[rrmoledina]

Hello would you please can check my status i am still waiting for sim which i have ordered on Jan- 28-20 please see the following details of my order. Thanks

XXXXXX XXXXXXX XXXXXXXXXXX®

MasterCard Credit Card x-XXX

You'll see "PAYPAL *PUBLICMOB" on your card statement.

$10.50

Transaction ID XXXXXXXXXXXXXXX

Edit by Dunkman: removed personal information

[Triguy]

You should remove any personal information by clicking on the three dots on the top right corner.

There have been delays and it can take up to three weeks for delivery.  If you need the sim right away then you might want to purchase one from a local retailer.  If you are in the GTA, Canadian Cell Supplies offers local pickup.

[RosieR]

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@rrmoledina wrote:

Hello would you please can check my status i am still waiting for sim which i have ordered on Jan- 28-20 please see the following details of my order. Thanks

XXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXX

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Hi @rrmoledina please click the 3 dots on top right of your post and remove the personal information on your post as this is a public forum and we don't need the details of your order.

I'm sure you meant that you ordered your sim card on Jan 28, 2021, yes?  You should receive your sim card anytime now.  Because of Covid-19, delivery takes much longer than before.

Welcome to Public Mobile

RosieR    

Tagging oracle @Dunkman - OP reposted her personal information.  May I suggest that you just X-out the personal information so the OP could understand it.

[Luddite]

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@Gunner123 wrote:

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@rrmoledina wrote:

Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you

---

@rrmoledina hi unfortunately shipping is delayed due to the pandemic 3 weeks seem to be the normal time lately also you are on a public website please remove your personal info by clicking the 3 dots top right corner to edit post  

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Based on my personal experience this very long deliver is unique to PM's process. My personal delivery times:

• Amazon.ca: 3-7 days
• Fongo SIM via fedex: 3 days
• 1st class mail across Canada: 7 days
• Hudson Bay: 3 days

Ergo don't purchase from the PM website.