@stingernwo1 wrote:The money was taken out of her account but there no was confirmation email sent
OH..that's different if you didn't receive any email for confirmation..no text either??
If not reach the moderator here for help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your purchase. Be patient waiting time is few hours to 2 days. But they will help you.
@stingernwo1 wrote:Hi there, I placed an order for my girlfriend to get a sim card over a week ago, how do I track or find out the status of the order? It was placed on may 10th
Here you can tack your order...from @NDesai ..
Recently, i made a new discovery that allows you to track your sim order package. As we all know, sim cards are shipped by Xpresspost and they should have tracking number, but Public Mobile does not give you the tracking details.
So the following is a very simple method to track your sim card order:
- Go to Canada post tracking web page: https://www.canadapost.ca/trackweb/en#/home
- Enter the order number as the tracking/reference number in the box Order number is sent on your email when you place an order. Please wait until you get the shipping confirmation before tracking your package.
- Click on the Track button and it will ask you to enter your postal code associated with your order. You will be asked for your postal code only if dulicate reference numbers are found in their system.
