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Great Neighbour / Super Voisin

Sim Card Number is now valid during activation

I was activating my Public mobile sim card in the payment stage, when i realized i miss entered my address so i clicked previous till i got to the place where i need to change and that happened to be where i entered the sim number in the first place, after I corrected everything i tried to proceed by clicking process and the page now says the sim number to be Invalid. what do i do, please help.
@Moderator_Team

@Moderator_Team 

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Great Neighbour / Super Voisin

Re: Sim Card Number is now valid during activation

SOLVED:

Just open another tab and re-enter everything

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Mayor / Maire

Re: Sim Card Number is now valid during activation

Did you go through the payment process?

 

If yes we're you charged? If you were charged put sim in and see if anything works. Then manually register your account at link below.

 

https://selfserve.publicmobile.ca/self-registration/

 

If you were not charged. System locks sim for 50 minutes as a security precaution. Wait one hour, clear internet cookie / history cache. Open a new browser in incongnito mode and try to activate again.

 

Don't forget to use a referral code for a $10 signup bonus.

 

Welcome to Public Mobile 🙂

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Mayor / Maire

Re: Sim Card Number is now valid during activation

@Soulr3ap3r123  check to see if your credit card was charged.  If it was insert the sim into your phone and try to log into your self service account.  If it wasn't, wait 1 hour from last attempt, clear your browser history,  go to private/ incognito mode and try again to activate your sim card. Welcome to PM.  Stay safe. 

 

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

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Mayor / Maire

Re: Sim Card Number is now valid during activation

@Soulr3ap3r123 

PM server does not handle going back a page very well.  Every time your go back a page, you need to close your browser and restart again to ensure a new session state to do the activation again.

 

If you get a invalid SIM error, wait an hour before activating your plan again.