Sim Card Locked

[Kovalchuk]

Hey all,

I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?

Thanks,

Kovie 

[Kovalchuk]

Phone was locked. Thanks all 🙂

[cavemantoronto]

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@Kovalchuk wrote:

Hey all,

I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?

Thanks,

Kovie 

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You can't use it until getting the unlock code from Virgin. The unlock code will be free.  They sometime give hard time if you are not a customer any more, but if you are still customer, they have no choice.

[sunflowershine]

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@Kovalchuk wrote:

Hey all,

I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?

Thanks,

Kovie 

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@Kovalchuk Hi Kovie, it could be the phone locked by Virgin. You have to ask Virgin to unlock it. 

[Jadebug]

From Wikipedia:

A SIM lock, simlock, network lock, carrier lock or (master) subsidy lock is a technical restriction built into GSM and CDMA[1] mobile phones by mobile phone manufacturers for use by service providers to restrict the use of these phones to specific countries and/or networks. This is in contrast to a phone (retrospectively called SIM-free or unlocked) that does not impose any SIM restrictions.

https://en.wikipedia.org/wiki/SIM_lock

In Laymen's term, the phone is locked to only use certain cellphone providers, in this case Virgin Mobile. You would need to contact them to unlock your device:

https://www.virginmobile.ca/en/support/faq.html?q=unlocking-your-phone

Good luck.

[Lieux]

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@Kovalchuk wrote:

That was my initial thinking. I thought only SIM cards could get locked, not entire phones

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Yes your phone can be locked from the last company and if it is the case you need to contact them to unlock your phone..and it's free..

[Alex888]

@KovalchukPhones get locked too. You will have to contact Virgin for the unlock code.

[Kovalchuk]

That was my initial thinking. I thought only SIM cards could get locked, not entire phones

[Metal1967 · Accepted solution]

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@Kovalchuk wrote:

Hey all,

I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?

Thanks,

Kovie 

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@Kovalchuk 

Is his phone unlocked ?