I just bought a new phone, the number already existed. The guy at the store said to call the number from the phone to set up email. I did. The voice said to enter my password. I put in the same one I use for #611, which works. But the voice said the entry was invalid. What do I do now?
If you mean voicemail use these instructions;
After you’ve activated, your voicemail is automatically ready to accept messages as soon as you add it to your account. It will play a default greeting until you set it up. Setting it up isn’t complicated:
Thanks, but it still isn't working. It just asks for my password. I put enter it and it just says "invalid". It then says to press "star". I press it, and it just asks for the password again. I put it in again and it just says "invalid". And now it's locked because of too many incorrect passwords. Now what?
Are you calling your phone number from another phone? Dial 1 from your phone and set up your voicemail pin# it is not the same as your account pin#. You have to make a new one for voicemail.
Yes. I had voicemail on the old phone with the same phone number. Never needed a password to get messages - just clicked the button at the top left of the keypad.
You can reset your voicemail password if you forgot it. The PIN for 611/account is likely different from your voicemail password. When you set up your password initially for voicemail, you would have chosen 4-15 digit password for voicemail.
Here is the help article: