I think they are overwhelmed by new transfers/sign-ups right now. Definitely message someone from the moderator team to check on the status, your phone number shouldn't be lost.
Thanks, I have messaged them earlier. On my self serve it says that my number is unavailable to transfer but phoning it it is not in service. I really can’t afford to lose that number so I’m on a bit of a time crunch. If anyone has anything else I can try please let me know. Thanks in advance.
Is this a prepaid Koodo account? If yes, if you requested the port via the @Moderator_Team and your Koodo prepaid was/is still active then you should be ok. If you no longer cannot login into your Koodo prepaid account that means the port has been completed. If you can still login it means that the port is pending and you should keep using your Koodo SIM until the port has been completed.
If on the other hand your plan was up for renewal and was de-activated before the port took place then that may be a problem.