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Self serve help

Brandankb5
Great Neighbour / Super Voisin

Cannot log in to my sons account says email not recognized 

1 REPLY 1

mpcdesign
Mayor / Maire

You will need to contact the moderator team. They are closed at the moment but will be available in 3 hours from now. But, send them a message, so at least it's in the ticketing queue, and just follow it up.

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

Additional Useful Information:

  • Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
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