03-18-2020 04:19 PM - edited 01-05-2022 09:59 AM
I tried to activate my sim and add time via payment voucher, but when the system processes my application it says "your account has already been activated, you cannot activate again".
I bought it new from Amazon, what's going on?
03-18-2020 04:31 PM
You might want to review this document on Activating in case you missed something.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824
Brand new customer.
03-18-2020 04:30 PM
Not how I want to be welcomed.
03-18-2020 04:27 PM
@Kenshin1787
Are you a new customer to PM? Have you had an account for a while and you bought another SIM?
What happens when you insert your SIM?
03-18-2020 04:24 PM
@Kenshin1787 wait 50 minutes, clear your browser history, go to private/ incognito mode and try again to activate your SIM. Welcome to PM.
