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Great Neighbour / Super Voisin

SIM invalid error

Hi,

I bought and activated a SIM August 2019, but for ended up staying with my previous carrier for a little longer, so I allowed my account to deactivate.  Now I'm ready to siwtch to Public but when I try to start my new account my SIM is invalid, even though my previous account is confirmed deactivated.  Is there a way to reset my SIM so that I can still use it?

 

Cheers

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Accepted Solutions
Mayor / Maire

Re: SIM invalid error

Has it been past 90 days? If so account is closed and sim no good.

 

You'd have to buy another and create a new account with new email.

View solution in original post


All Replies
Mayor / Maire

Re: SIM invalid error

Has it been past 90 days? If so account is closed and sim no good.

 

You'd have to buy another and create a new account with new email.

View solution in original post

Mayor / Maire

Re: SIM invalid error


@bpkhall wrote:

Hi,

I bought and activated a SIM August 2019, but for ended up staying with my previous carrier for a little longer, so I allowed my account to deactivate.  Now I'm ready to siwtch to Public but when I try to start my new account my SIM is invalid, even though my previous account is confirmed deactivated.  Is there a way to reset my SIM so that I can still use it?

 

Cheers


You will need a new SIM.

 

Previously activated PM SIM's cannot be reused.

Mayor / Maire

Re: SIM invalid error


@bpkhall wrote:

Hi,

I bought and activated a SIM August 2019, but for ended up staying with my previous carrier for a little longer, so I allowed my account to deactivate.  Now I'm ready to siwtch to Public but when I try to start my new account my SIM is invalid, even though my previous account is confirmed deactivated.  Is there a way to reset my SIM so that I can still use it?

 

Cheers


After 90 days in Suspension...that account is closed and the sim is no longer useable. You'll need a new sim and a new account. Also, a different email address.

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