SIM did not activate, payment failed

[vtristant]

I completed the activation procedure but when I reached the final stage (payment), after submitting the form, I was redirected to a "404 not found" web page (timeout).

I have no idea what the status of my activation is. When I try to sign in at https://selfserve.publicmobile.ca/ It get the error "Sorry, your login attempt failed. Please try again". My credit card company tells me the transaction from Public Mobile went through for $0. What do I do next? 

[Rusty]

Glad you got it working. If you ever need any more help, just let us know!

Welcome to Public Mobile! 🙂

[vtristant]

That did work, thank you!

[shep22 · Accepted solution]

@vtristant @Hi if your cc was not charged like you say you may have to wait an hour and start over wipe out your cache reboot and try again in ingognito mode good luck

[computergeek541]

Since the amount charged was $0, wait 50 minutes and then try activating again. However, I am not sure about what your bank is telling you. How can a charge be $0.00?  I would consider inserting the sim and seeing if the service is working.