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Good Citizen / Bon Citoyen

SIM card updating is taking over 62 minutes

this seems to be an abnormal length of time and the SIM card update is not completing.

SIM card was purchased from PublicMobile

What should I do to get my phone operational?

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Deputy Mayor / Adjoint au Maire

Re: SIM card updating is taking over 62 minutes

@shaaron Can you try the process again. Clear cache/cookies and try using chrome in incognito mode. The selfserve site does take long but not that long. Try to put the new SIM in your phone do you get service ? Also rebooting the phone may help too !

 

[Rebooting was the required action ..... Luddite ]

View solution in original post


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Deputy Mayor / Adjoint au Maire

Re: SIM card updating is taking over 62 minutes

@shaaron Can you try the process again. Clear cache/cookies and try using chrome in incognito mode. The selfserve site does take long but not that long. Try to put the new SIM in your phone do you get service ? Also rebooting the phone may help too !

 

[Rebooting was the required action ..... Luddite ]

View solution in original post

Mayor / Maire

Re: SIM card updating is taking over 62 minutes

@shaaron did you port your number when activating?  If you did, it can take up to 3 hours if from a cell provider and up to 7 days if a land line. You should be able to make Calls and send texts with the PM SIM and receive calls and texts with your old providers SIM. Or you can download a free voip app such as TextNow or Fongo and use it over WiFi to make calls and texts. Welcome to PM. Stay safe. 

Good Citizen / Bon Citoyen

Re: SIM card updating is taking over 62 minutes

rebooting solved

Mayor / Maire

Re: SIM card updating is taking over 62 minutes

@shaaron you could get a Google account your get 15gigs for free and backup your phone there.

Mayor / Maire

Re: SIM card updating is taking over 62 minutes


@shaaron wrote:

rebooting solved


Is it an iPhone?

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