yesterday i went out to get a SIM card to set up a new account. not wanting to wait on mail, i figured i'd check the map/database on the PM site to see who sells them. i happened to be in Orillia, Ontario. the website tells me that wal-mart and another small cell shop sells them.
well turns out that wal-mart does NOT sell the sim cards. they sell payment cards (basically gift cards) and nothing else. by the time i got this figured out, the other store was closed.
moving on with my errands, i was at the local zeher's getting some groceries. on a whim, i asked the PC mobile phone store there if they sold the PM SIM cards....and they do. i was happy to get one for sure, but why is the listing of stores this bad?
i don't think it's asking a lot to have an up to date listing of store locations. what would be the most important thing for any tool no matter what it is? that it works. if the listing on the PM website is spitting out false positives and not listing other locations, it does not work. it is broken. this is the very definition of broken.
i'd like to hope i'm a one off but i doubt it. i'll stop my rant here, but please do keep in mind that my purpose here is not to rant and rave (ok maybe a little) but instead to point out what i see as a serious problem that needs to be addressed. if people go to a store expecting to be able to buy their SIM card and can't get it, they're likely to go with someone else. this is costing PM business.
