SIM card order

[euweiy]

Hi guys, I am not sure what should I do. I have ordered SIM card since 18th May, it has been 12 days and I still haven receive anything yet...

[will13am · Accepted solution]

@euweiy , please contact the moderator team.  Click on the question mark and follow the prompts.  They will look after your concerns.

[will13am · Accepted solution]

@euweiy , please contact the moderator team.  Click on the question mark and follow the prompts.  They will look after your concerns.

[RossN]

@euweiy 

Sim card should have arrived by now.  Did you order from Public mobile?

You could track via Canada post.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

1. Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.

[euweiy]

@will13am 

Alright, I am try send a private message. Ty

[euweiy]

@RossN 

Nope, I checked my mailbox every single day but nothing inside. I have tried track on Canada post but it keeps saying invalid postal code / or unavailable. 😞

Yes i order from public mobile website.

[RossN]

@euweiy hi unfortunately it doesn't always work especially lately their tracking is not the best I would just contact the moderators 

[euweiy]

@RossN Alright thank you, i just submitted a ticket.

[RossN]

@euweiy check the little envelope top right corner for their reply it could be between 2 to 48 hours for a response good luck