05-04-2019 08:30 PM - edited 01-05-2022 04:46 AM
Hello,
My computer crashed while I was activating my SIM card. When I tried again, the SIM number would not work. How can I complete the activation?
Solved! Go to Solution.
05-04-2019 08:59 PM
@calclueless , if you didn't complete the payment step, you can reattempt the activation from the start after waiting one hour. Clear the browser cache and try again. If you progressed to payment and failed there, you might have an incomplete activation that needs moderator team to correct. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.