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Tilo
Good Citizen / Bon Citoyen

SIM Lock PIN and moderator wait time

Hi,

 

just switched to PM from Fido.

first of all the default SIM PIN for PM is 1234 not to confuse with your account PIN or phone PIN.

 

Second if you mess that up you need the PUK from the moderators. (see here KB 249348 )

I just mess up and requested the PUK, my request to MOD is unanswered since Yesterday 4pm PT (so over 24hrs no phone service and still waiting 😞

 

based on this suggestion:

- make PUK available in self service (Well requested since 2015 so might be low chance

- prioritize MOD request like this which block service over billing and question which doesn't block service.

 

Thanks and hope to hear back from the MOD team soon.

 

Can I alternatively get a new SIM from LD or Walmart and switch, might be faster than waiting for PM Mod team to reply.

 

 


Accepted Solutions
Tilo
Good Citizen / Bon Citoyen

Re: SIM Lock PIN and moderator wait time

fyi, just heard back from Mod team and got my PUK.

 

Sent request:       ‎08-18-2018 03:24 PM PT

Answer received: 08-20-2018 12:40 PM PT

 

View solution in original post


All Replies
RobertQc
Mayor / Maire

Re: SIM Lock PIN and moderator wait time

@TiloI like your suggestion on the PUK code. Hopefully they can fix the password reset at the same time. It would definitly make the work load less for public mobile mods, and customer service would be improved if they did this.


Yes you can change your sim in "my account"

passiveegg
Model Citizen / Citoyen Modèle

Re: SIM Lock PIN and moderator wait time

If you did message the moderators directly, they will get back to you. It may take time as they do it on a first come firt serve basis. Hopefully your issue is resolved quickly. 

will13am
Oracle

Re: SIM Lock PIN and moderator wait time

I have an additional suggestion.  SIM lock pin is quite extraneous.  If not used, that's one less chance of something going wrong causing need to seek moderator team support.  

Tilo
Good Citizen / Bon Citoyen

Re: SIM Lock PIN and moderator wait time

fyi, just heard back from Mod team and got my PUK.

 

Sent request:       ‎08-18-2018 03:24 PM PT

Answer received: 08-20-2018 12:40 PM PT

 

View solution in original post

YHS
Great Neighbour / Super Voisin

Re: SIM Lock PIN and moderator wait time

got PUK and PUK 2 in this time frame (bit less than 2days): 

 

Sent:            10-22-2018 10:27 PM
Answer received: 10-24-2018 02:25 PM

 

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