Resetting your Password *bug*

[Naepalm]

Hello Oracles,

I want to bring an issue to your attention.

So after receiving that email on my last thread one of our kind community members said you should change your password. So I went to do that. But it came up that is didn't work.

So, I logged out then went to log back in and my original password wouldn't work. Tried it 3 x. Then I tried the password I had switched my account to and now that works. 

So there might be a bug in the system that gives you the alert even when it has been successful. 

[zblackma]

Thanks good to know this @Naepalm . 

[geopublic]

@Naepalm  Thanks for the heads up on this issue. 👍

[NDesai]

---

@Naepalm wrote:

the only issue with go through SIMon is there is no way to explain the issue before the moderator s talk with you. 

---

In that case you can send a private message directly to the Moderator_Team.

[Naepalm]

the only issue with go through SIMon is there is no way to explain the issue before the moderator s talk with you. 

[Triguy · Accepted solution]

Submit a ticket to a moderator by clicking on the question mark on the bottom right.  They could check to see if there is a glitch with the system.