Require to change Email address

[tirshad]

hi,

need to change my email account associated with me public mobile plan, not find any tab in my account

[computergeek541]

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@gblackma wrote:

Try this @tirshad another member @BEER  said that they changed theirs by changing thrir community accounts.  Go into your community account  - my settings - change your email addres and save. Then try logging into your self service account with the new email. Let us know if it works. Thanks.

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This isn't going to work. The same member also said that he tried again and nothing happeened. The only way to change the self serve e-mail address that is for logging in is to have a moderator perform this task.

[sla237]

Click on the bottom right, the question mark, to ask for "human" or "moderator". A moderator may be able to change that email address for you. 

[gblackma]

Try this @tirshad another member @BEER  said that they changed theirs by changing thrir community accounts.  Go into your community account  - my settings - change your email addres and save. Then try logging into your self service account with the new email. Let us know if it works. Thanks.

[Jb456 · Accepted solution]

To change your self serve email. You have to contact moderators. Two ways to reach them 

1- 

 

2- via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic]

@tirshad you need to submit a ticket to PM and ask them to do it. Click on the "?" Bottom right of your screen.