Registration/sim

[Harbers]

I got to the very end of registering a SIM card, had already created an account, it was at the payment stage. The internet cut out at that time and the process didn’t finish. My credit card was billed but I can’t login to the account I created, the SIM card does not work in the phone and when I try to start the process over again it states the SIM card is invalid. 

[darlicious]

@Harbers 

If the payment went thru then you have activated the sim card but your account did not get created properly thus your sim card did not provision to your account. Type in "sim card not provisioned upon activation" and "human" and follow the prompts to submit your ticket via Simple--Simon. Keep an eye on the envelope icon at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. You may still get a reply tonight if not in the next hour then expect one first thing in the morning.

[BKNS27]

@Harbers 

Are you porting your old number from another carrier or are you pick a new phone number?

Since your CC was charged then the PM SIM was activated.

So contact CS Agent to help you open your Self Serve account to review and make any changes.

[HALIMACS]

@Harbers 

Try:

• rebooting device
• resetting network connections
• toggling airplane mode on/off
• power down device, remove SIM from phone, power up device, reinsert the SIM card

[Anonymous]

@Harbers 

can you try to close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and Here How To Activate Online visit Here link  for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link 

for new customers who activate online.only, To get  2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter  Promo Code for 2GB Free, ( 2GBBONUS ) 

2. Enter  Friend Referral Code (??????)  to you will receive a one-time credit of $10..,,

they will applied within 72hr,,,

*for more information about Refer A Friend Reward, How Does It Work visit  Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

Good Luck and your welcome to Public Mobile

with a Beautiful Service 

you will be very happy..

[hTideGnow · Accepted solution]

@Harbers  Your credit card was credited, it's likely your account was setup and SIM was provisioned.

Wait 10 mins, try to put your SIM in a phone again and see how it goes.  You might want to try on a 2nd phone just in case.

If it still fail, I think you should open a ticket with PM firs to confirm

Since you cannot logon to My Account, maybe you need to use direct message to get a hold of PM support instead of chatbot:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

@Harbers 

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your phone number,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[hairbag1]

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@Harbers wrote:

I got to the very end of registering a SIM card, had already created an account, it was at the payment stage. The internet cut out at that time and the process didn’t finish. My credit card was billed but I can’t login to the account I created, the SIM card does not work in the phone and when I try to start the process over again it states the SIM card is invalid. 

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Try using a different web browser, clear your cache files and use incognito mode.

If all else fails...try again in 60 mins.