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guangqin
Great Neighbour / Super Voisin

Referral rewards discrepancy

I have six phone numbers listed under “Refer-a-Friend Reward” but only get $4 per month referral rewards. What’s the deal?

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Accepted Solutions
hairbag1
Mayor / Maire

Re: Referral rewards discrepancy


@guangqin wrote:

I have six phone numbers listed under “Refer-a-Friend Reward” but only get $4 per month referral rewards. What’s the deal?


The deal is...sometimes the refer-a-friend reward glitches out. If you're certain all 6 friends have active PM accounts, then contact the moderators...they'll make it right for you.

View solution in original post


All Replies
hairbag1
Mayor / Maire

Re: Referral rewards discrepancy


@guangqin wrote:

I have six phone numbers listed under “Refer-a-Friend Reward” but only get $4 per month referral rewards. What’s the deal?


The deal is...sometimes the refer-a-friend reward glitches out. If you're certain all 6 friends have active PM accounts, then contact the moderators...they'll make it right for you.

View solution in original post

Triguy
Mayor / Maire

Re: Referral rewards discrepancy

There was a clean up by PM.  If any accounts were no longer active then you would lose your referrals.

benfatto
Deputy Mayor / Adjoint au Maire

Re: Referral rewards discrepancy

@guangqin   Believe can also be affected if any referral accounts went into suspension before renewing. 

cin7
Model Citizen / Citoyen Modèle

Re: Referral rewards discrepancy

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.
Darryl69
Model Citizen / Citoyen Modèle

Re: Referral rewards discrepancy

This has been a common problem/glitch for a while now.  Referrals appear then disappear.  Very annoying but the price is right here at Public Mobile 😁

mm80
Town Hero / Héro de la Ville

Re: Referral rewards discrepancy


@Darryl69 wrote:

This has been a common problem/glitch for a while now.  Referrals appear then disappear.  Very annoying but the price is right here at Public Mobile 😁


They aren't real. It annoys but the disappearing referrals are fake. If they forget to take the fake referrals aways, you could get more rewards than you earned, so ignore it.  When more numbers are there than the reward shows, the difference is from suspended accounts.

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