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phil53
Great Neighbour / Super Voisin

Referral Credits

I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.

Where do I get answers ?


Accepted Solutions
Gunner123
Deputy Mayor / Adjoint au Maire

Re: Referral Credits


@phil53 wrote:

I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.

Where do I get answers ?


@phil53 hi the recent 20 dollar referral promo sent out to some customers was only for 1 referral, if you had more than 1 it was for the regular 1 dollar per month for you  and 1 time 10 dollars for them 

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: Referral Credits

It can take up to 72 hours for you to receive the credit.  If you need to contact a moderator by submitting a ticket.

Here’s  how to contact the Moderator Team (Public Mobile representative):

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
AE_Collector
Mayor / Maire

Re: Referral Credits

@phil53 

 

Have you referred 1 or 2 new customers to PM (who activated new accounts)?

 

Could be two notices of the same new activation OR maybe the second one just hasn’t landed in your account yet. It can take a few days and sometimes longer. I am not certain what the claimed wait time was for this promotion.

 

AE_Collector

Dunkman
Oracle

Re: Referral Credits

@phil53 

More details would be helpful.  Are you a new customer?  Did you refer a friend or two friends?  Did you refer during a special promotion?  Normally, existing customers only get $1/month credit while the new customer gets $10 credit.  There were a few promotions recently when existing customer gets a bonus credit.  

 

Your available funds should show your credit at the present time.  Your payment history will also show past credits, rewards, etc.

Gunner123
Deputy Mayor / Adjoint au Maire

Re: Referral Credits


@phil53 wrote:

I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.

Where do I get answers ?


@phil53 hi the recent 20 dollar referral promo sent out to some customers was only for 1 referral, if you had more than 1 it was for the regular 1 dollar per month for you  and 1 time 10 dollars for them 

View solution in original post

ShawnC13
Oracle

Re: Referral Credits


@phil53 wrote:

I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.

Where do I get answers ?


It could have just been a duplicate message.  The recent promo was for customers who hadn't yet referred anyone and for their first referral they were giving the referer 2 $20 credit for their first referral only.


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