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Good Citizen / Bon Citoyen

Refer a friend reward

Hi,

 

I seem to have lost my refer a friend reward and was wondering how and if I can get that back? Becasue it is my sister and we both still use public mobile and have auto-pay for every 3 month cycle. 

Please help & let me know if this is possible to get back. 

 

Thank you!!

Mayor / Maire

Re: Refer a friend reward

Hi @Lisa_Z.  In your self serve portal, under rewards, do you still see your sister's phone number listed?  If it is no longer showing, and you are sure she is still active on Public Mobile, or if it is showing, and you did not get your reward at your last renewal, the olny thing you can do is contact the moderator team using a private message.  Include your account number or phone number and account PIN (if known) in order to speed up identification.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

 

Good Citizen / Bon Citoyen

Re: Refer a friend reward

@abTest Thank you! No I do not see my sister's number under rewards but I sure will message the meditator team about this and hopefully they can help me change it!(: 

 

Thanks again!

Mayor / Maire

Re: Refer a friend reward


@abTest wrote:

Hi @Lisa_Z.  In your self serve portal, under rewards, do you still see your sister's phone number listed?  ...


@abTest

I must be blind.  I cannot find my list of referee phone number.  

Mayor / Maire

Re: Refer a friend reward


@popping wrote:


I must be blind.  I cannot find my list of referee phone number.  


 

 

 

Self serve

Plans and Add ons

Rewards

 rewards.png

 

But don't feel bad I was also blind I only recently figured this out too, there is a little drop down arrow beside the total rewards and it brings down a list of numbers you can scroll through.

 

 

Good Citizen / Bon Citoyen

Re: Refer a friend reward

@RobertQc oh...actually...I do see my sister's number on there but beside it still does not show any rewards.... Do you know what this is? 

 

Thanks.

Mayor / Maire

Re: Refer a friend reward


@Lisa_Z wrote:

@RobertQc oh...actually...I do see my sister's number on there but beside it still does not show any rewards.... Do you know what this is? 

 

Thanks.


It sounds like a mistake, the community helpers here are unable to look into your account to find out why. If you contacted the mod team as @abTest suggested they will look into it and get back to you to. As long as her account is in good standing I am sure they will rectify the situation.

 

 

Good Citizen / Bon Citoyen

Re: Refer a friend reward

Oh okay! I have already messaged them about this...have not heard back from them just yet but hopefully I will soon enough. 

 

Thanks.

Mayor / Maire

Re: Refer a friend reward


@Lisa_Z wrote:

Oh okay! I have already messaged them about this...have not heard back from them just yet but hopefully I will soon enough. 

 

Thanks.


 

Curious- did you or your sis change phone numbers recently?

 

It usually takes 48 hours and they are not working at 3am Smiley Happy Hours are Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT) 

 

But don't worry, this is not a time sensitive issue. Even if it took them 2 weeks to get back to you and you missed the rewards on your renewal I am more than confident they would give credit where its due. Public mobile moderator team is fair in my experience.

 

 

 

Good Citizen / Bon Citoyen

Re: Refer a friend reward

@RobertQc no, neither of us have changed phone numbers and we are both still using the same number and phone. 

 

Thanks! 

 

(And haha yes I guess they should not be awake and working at 3 in the morning😂😅)